Processing of Client Data

Swedbank's offers will be even more personal in the future

Starting from June 2021, Swedbank will ask for your consent to prepare and deliver you even more personalized advice - personalized suggestions, personalized financing and insurance limits, and offers together with partners. It is planned that we will gradually add new valuable offerings that will allow you to make even more thoughtful choices. Requests for consent will be provided via your Internet bank and in our branches.

With this change, we also have reviewed the scope of personal data that we process to prepare offers and other information. By this, we respond to our customers’ increasing expectations towards more tailor-made information that ensures personal data safety and integrity at the same time. We process data with care and transparency by giving you more control over what and how your personal data is processed.

We will gradually approach our customers with the request for consent until July 31, 2022. As soon as we receive your consent choice, it will be applied within 5 days. If you won’t choose whether you give or don’t give us consent until July 31, 2022, we will stop processing personal data that according to the new solution requires consent. You will be able to give consent at any time.

• Please note that we have renamed Offers tailored for you as Relevant information. As of 01.08.2022 the Data Categories we process to prepare Relevant information and the Data Controller will change. Prior to that, the Data Controllers of the personal data being processed were Swedbank Group companies registered in Estonia and Data Categories processed were: account data; financial data (incl. transactions); data about habits, preferences and satisfaction; data about trustworthiness; communication data. As of 01.08.2022 the Data Controller will be Swedbank AS that will process such data categories: identification, account, demographic data, our channels you use, and data indicating whether you are eligible for special customer program messages.

  If you wish to continue receiving offers, please give your consent to Personalized suggestions. Otherwise after 31.07.2022. we will be able to send you only invitations to events, newsletters and birthday greetings.

• Please note that as of 01.08.2022 we will stop processing your personal data to prepare Personalized financing limits based on our legitimate interest. To continue receiving this type of offers, please provide consent for Personalized financing and insurance limits.

• More detailed Questions/Answers you can find here
• Please click here to provide your consent choices.

Personal data is any information that can be linked to a person. This includes identity data such as your name, contact information, card payment information, operations performed at a branch, agreements you have entered into, and information we obtain about you in your communication with our Consultation Center.

The data we collect depends on the services you use. We may collect information such as name, identification code, date of birth or preferred language of communication. We also ask for data when you contact us via Internet Banking, mobile application, visit our branches, email us or call us. Personal data is also data acquired from 3rd parties such as public registries, for example the Land Register and the Credit Register.

Swedbank limits the processing of customer data to a minimum and you can control what data you want to share with us. Your personal data will be stored no longer than necessary for the purpose of the processing activity.

Read more in Swedbank Principles of Processing Client Data chapter 3

Your data is used to provide you with products and services you’ve requested and to ensure that you can conveniently use them. We also use your data to improve our products and service quality by conducting customer surveys and market analyses. Last but not least, your personal data helps us prevent money laundering, enables us to carry out credit and risk assessments.

The personal data you have entrusted to us allows us to serve you in line with your preferences, as well as providing you customized support and advice.

We also process your personal data to be able to create tailor-made offers to you. You can also choose whether or not you want such customer experience.

Read more in Swedbank Principles of Processing Client Data chapter 5

In order to provide our customers with smooth experience and an overview of all products used within Swedbank Group, we may need to share some personal data between Swedbank Group companies.

We also may need to share data with other parties in order to execute transactions or to provide products you have requested. This way we can improve the value of the financial services and products we offer. We also share data when required by law or when otherwise legally obligated to do so, as well as in order to maintain security of our products.

Read more in Swedbank Principles of Processing Client Data chapter 8

Any changes made in how we use your personal data on our own initiative or in connection with amendments to applicable laws or regulations will be available in Swedbank Principles of Processing Client Data.

Read more in Swedbank Principles of Processing Client Data chapter 13

Swedbank communicates any changes to the Swedbank Principles of Processing Personal Data via messages, confirmations or reminders by post, e-mail, phone, Internet Banking, mobile application Swedbank applications and Swedbank social media accounts.

If you have any concern, question or complaint regarding personal data, please contact us using your preferred means of communication.

Read more in Swedbank Principles of Processing Client Data chapter 12