If you are our customer, please contact us via bank message.
If you are not our customer, please contact us by e-mail.
We will answer you within 3 working days.
Important: your standing order agreement will not be terminated because of insufficient funds for the payment.
If necessary, Standing order agreement can be terminated at any time free of charge in Internet bank by user from info and payment profile or in any branch.
*Instant payment can be sent via Internet bank or mobile app Swedbank Eestis if payment amount does not exceed
15 000 €
**Terms and conditions of a European payment:
The remitter pays the service fee of Swedbank and the beneficiary pays the service fees of all other banks.
If an express payment is European payment then fee for the payment is according to an European urgent payment.
***Payments to Swedbank (Latvia, Lithuania, Sweden, Finland, Norway, Denmark) reach the beneficiary's account
in the full amount. The beneficiary’s IBAN must be specified.
If you've lost your card or any data used in your Authentication tools or if you suspect that they‘re disclosed to other
people, immediately call us at any time of the day or night. We will block your card or access to Internet Bank account
immediately and no one else will be able to access money in your bank accounts.
We will also automatically block access to Internet Bank if incorrect login data (User ID or code from the PIN code
generator) is entered 5 times in a row. You can unblock it by calling us at 6310310 / 6132222 (from 8:00 to 20:00 on working
days, and from 9:00 to 16:00 on Saturdays). In case of a repeated block, you will have to visit the bank’s branch. You
should book a visit in advance. Have you discovered any unauthorised transactions on your account performed prior to the
blocking of Internet Bank access? Review your account statement and submit the information to us .• We will also
automatically block access to Internet Bank if incorrect login data (User ID or code from the PIN code generator) is entered
5 times in a row. You can unblock it by calling us at 6310310 / 6132222 (from 8:00 to 20:00 on working days, and from 9:00
to 16:00 on Saturdays). In case of a repeated block, you will have to visit the bank’s branch . You should book a visit in
advance. Have you discovered any unauthorised transactions on your account performed prior to the blocking of Internet Bank
access? Review your account statement and submit the information to us.
The login session is terminated when no activity happens for 5 minutes. You will be asked to re-enter your login details.
Time limits are used for security reasons, to prevent Internet Bank access if a user forgets to log off from his/her account
after finishing using the Internet Bank.
Once you finish Internet Bank session, log off (by clicking 'Logoff') and close the browser.
On the computer:
By clicking on the lock sign you should see the correct Swedbank certificate:
On the smart device:
Before entering your login data, make sure that the website domain is “swedbank.lt”.
When shopping online, be prudent with your personal and financial data. Properly assess the threats, which you may
encounter on the internet. We recommend to ensure protection of personal devices and always follow these safety tips:
It is important for us at Swedbank that our customers can feel safe and secure when managing their monetary affairs with
our electronic channels. Therefore, we seek to ensure the highest security level in IT systems. Despite this, an error may
slip by. If you have found a security flaw, we would like to hear more about it to be able to correct the problem as soon as
Send an email to us at email@example.com. We
prefer that you use our public PGP key
to protect the information you send over. Make sure to have included the following information:
This personal data submitted by you will be processed by Swedbank in order to inform you about the analysis of IT security
flaws noticed by you and their correction, and, if necessary, to contact you regarding the revision of the information
submitted by you. More information about Swedbank’s data processing procedure is available in the Swedbank Principles of
Processing Personal Data at
You can report security flaws that you have found in any of our services. Examples of security flaws are cross-site
scripting, flaws in encryption or flaws with security implications in logic controls. The reporting service is not
designated for other logical errors, errors in texts, questions about our services, questions about the security of our
services or similar.
We will confirm that we have received your description, continuously keep you updated while we process the issue, and
inform you when the issue is fixed. Claims for compensation as a condition for sending in a vulnerability are not accepted.
It is important for both us and our clients that you follow good practice, i.e. that:
Yes, but then we cannot respond back and keep you updated on the status.
Key ID: 0x0AD6CCAF
Control code: 2D14 4030 6D4B 68C3 F286 3AC6 333B E8E4 0AD6 CCAF
We encourage you to update your browser and operating system version as soon as update is released. These updates can be set up automatically for better security and experience in our digital channels. We officially support these browser versions:
This is smart and simple way to manage your everyday bills
Simple and effective management of funds from current accounts of several companies connected within a group
If you have any questions or suggestions, send a bank messages. We value your opinion!