Answers and fast solutions to everyday issues are readily available in the Frequently Asked Questions section of our Internet Banking site.
If you are our customer, please contact us via bank message.
If you are not our customer, please contact us by e-mail.
If you are unable to log in, we invite you to check the following settings and make sure, that
If you use Smart-ID, make sure that you have an active account in Smart-ID app and your mobile phone has Internet available (connection). Make sure that PIN1 is entered in Smart-ID app within 2 minutes of appearance of the control code.
If you use new type of PIN-calculator, make sure that during authorization you enter APPLI 1 code. If also your spouse or colleagues use PIN-calculator, make sure that you use the right one.
If you are using ID card, make sure that your computer is prepared for working with ID card (ID card software has been installed and ID card reader is working), and correct PIN is entered.
Hansa Life Insurance was created in the Hansabank Group in 1995 and it merged with Estonian Life Insurance in 1999. The merger helped the company become the leader on the Estonian insurance market and it has managed to maintain this position until today. At the end of year 2009 Swedbank group Baltic insurance companies merged to European company - Swedbank Life Insurance SE. The company's headquarters is located in Estonia; its branches are in Latvia and Lithuania. Swedbank Life Insurance SE offers a variety of life insurance products from ordinary risk insurance to different pension insurance options and saving start-up money for children.
If you have any questions or suggestions, send a bank messages. We value your opinion!