If you are unable to log in, we invite you to check the following settings and make sure, that
If you use Smart-ID, make sure that you have an active account in Smart-ID app and your mobile phone has Internet available (connection). Make sure that PIN1 is entered in Smart-ID app within 2 minutes of appearance of the control code.
If you use new type of PIN-calculator, make sure that during authorization you enter APPLI 1 code. If also your spouse or colleagues use PIN-calculator, make sure that you use the right one.
If you are using ID card, make sure that your computer is prepared for working with ID card (ID card software has been installed and ID card reader is working), and correct PIN is entered.
If you do not remember the permanent password, please come to the branch to get new password. When visiting our branch, please bring your valid passport or ID card with you.
Try other more convenient tool for accessing your Internet and mobile bank - Smart-ID, ID card or Mobile-ID.
Due to the PRIIPs regulation entering into force in January 2018, it will no longer be possible from the new year to purchase shares in Exchange-Traded Funds (ETF) which do not have a Key Information Document (KID) available.
As a result of this, there will be fewer ETFs to choose from in the Internet Bank can be purchased starting from 2018 (primarily associated with US-traded ETFs). However, it will still be possible to sell previously purchased ETFs.
ETF is an investment fund traded on the stock exchange much like stocks. An ETF holds assets such as
stocks, commodities, bonds etc. Most ETFs track an index, for example S&P 500(SPY.N). ETFs may be attractive
as investments because of their low costs, tax efficiency, and stock-like features.
ETFs have no redemption or performance fees, the same commission schedule applies as with trading stocks on the
same stock exchanges and ETFs are tradable the same hours as the stocks.
When buying an ETF you can bet on the movement of an index of your choice, for example you can buy an ETF
500 or Dow Jones instead of buying all of the stocks that are in that index.
Using ETFs you invest into regions or countries that would be very difficult or impossible otherwise.
ETFs are less volatile than single stocks due to the basket of different stocks that are usually in one
You can trade ETFs like stocks and the commissions are the same as well.
Leveraged ETFs, are a special type of ETF that attempt to achieve returns that are more sensitive to market
movements than non-leveraged ETFs. Leveraged index ETFs are often marketed as bull or bear funds. A
bull ETF fund might for example attempt to achieve daily returns that are 2x or 3x more pronounced than the
movement of the index.
If you have any questions or suggestions, send them to us through the bank messages page. We value your opinion!