Answers and fast solutions to everyday issues are readily available in the Frequently Asked Questions section of our Internet Banking site.
If you are our customer, please contact us via bank message.
If you are not our customer, please contact us by e-mail.
If you are unable to log in, we invite you to check the following settings and make sure, that
If you use Smart-ID, make sure that you have an active account in Smart-ID app and your mobile phone has Internet available (connection). Make sure that PIN1 is entered in Smart-ID app within 2 minutes of appearance of the control code.
If you use new type of PIN-calculator, make sure that during authorization you enter APPLI 1 code. If also your spouse or colleagues use PIN-calculator, make sure that you use the right one.
If you are using ID card, make sure that your computer is prepared for working with ID card (ID card software has been installed and ID card reader is working), and correct PIN is entered.
Due to the PRIIPs regulation entering into force in January 2018, it will no longer be possible from the new year to purchase shares in Exchange-Traded Funds (ETF) which do not have a Key Information Document (KID) available.
As a result of this, there will be fewer ETFs to choose from in the Internet Bank can be purchased starting from 2018 (primarily associated with US-traded ETFs). However, it will still be possible to sell previously purchased ETFs.
If you have any questions or suggestions, send a bank messages. We value your opinion!