Answers and fast solutions to everyday issues are readily available in the Frequently Asked Questions section of our Internet Banking site.
If you are our customer, please contact us via bank message.
If you are not our customer, please contact us by e-mail.
If you are unable to log in, we invite you to check the following settings and make sure, that
If you use Smart-ID, make sure that you have an active account in Smart-ID app and your mobile phone has Internet available (connection). Make sure that PIN1 is entered in Smart-ID app within 2 minutes of appearance of the control code.
If you use new type of PIN-calculator, make sure that during authorization you enter APPLI 1 code. If also your spouse or colleagues use PIN-calculator, make sure that you use the right one.
If you are using ID card, make sure that your computer is prepared for working with ID card (ID card software has been installed and ID card reader is working), and correct PIN is entered.
The EU Regulation on packaged retail and insurance-based investment products (PRIIPs) requires key information documents
(KIDs) to be drawn up for certain investment products, including OTC derivative contracts.
A KID is a document providing retail investors with key information regarding the investment product, including the
information about product manufacturer, product features, the risks associated with the product, potential future
performance of the product and product costs.
You can receive and download KIDs for OTC derivative contracts under the link below.
If you have any questions or suggestions, send a bank messages. We value your opinion!