Answers and fast solutions to everyday issues are readily available in the Frequently Asked Questions section of our Internet Banking site.
If you are our customer, please contact us via bank message.
If you are not our customer, please contact us by e-mail.
If you are unable to log in, we invite you to check the following settings and make sure, that
If you use Smart-ID, make sure that you have an active account in Smart-ID app and your mobile phone has Internet available (connection). Make sure that PIN1 is entered in Smart-ID app within 2 minutes of appearance of the control code.
If you use new type of PIN-calculator, make sure that during authorization you enter APPLI 1 code. If also your spouse or colleagues use PIN-calculator, make sure that you use the right one.
If you are using ID card, make sure that your computer is prepared for working with ID card (ID card software has been installed and ID card reader is working), and correct PIN is entered.
When you save money in a fund through regular investments, you can reduce the risks arising from any fluctuations of the value of fund units.
Even experienced investors find it extremely difficult to seize the most favourable moment for entering a fund, i.e. to find the moment when the fund unit prices are the lowest. In case of regular investments your have the opportunity to purchase fund units during both high and low moments, which makes the average purchase price in general more favourable than in case of making single placements. It also helps to better withstand any falls in the fund unit prices.
In case of a standing order for fund transactions, the bank shall start to purchase the fund units chosen by you on regular basis (according to the frequency chosen by you) for the amount determined by you. It is also cheaper to buy units using a standing order as the service charge is 50% more favourable than in case of single purchase orders.
If you have any questions or suggestions, send a bank messages. We value your opinion!