If you are unable to log in, we invite you to check the following settings and make sure, that
If you use Smart-ID, make sure that you have an active account in Smart-ID app and your mobile phone has Internet available (connection). Make sure that PIN1 is entered in Smart-ID app within 2 minutes of appearance of the control code.
If you use new type of PIN-calculator, make sure that during authorization you enter APPLI 1 code. If also your spouse or colleagues use PIN-calculator, make sure that you use the right one.
If you are using ID card, make sure that your computer is prepared for working with ID card (ID card software has been installed and ID card reader is working), and correct PIN is entered.
If you do not remember the permanent password, please come to the branch to get new password. When visiting our branch, please bring your valid passport or ID card with you.
Try other more convenient tool for accessing your Internet and mobile bank - Smart-ID, ID card or Mobile-ID.
Client data mean any information known to the bank about its clients – the client’s name, personal identification code, contact
details, bank transaction details. You can change your data on the Settings page in the Internet bank. You have the right to
demand that the bank stop processing your data or delete the data it has gathered about you if this is prescribed by the
Personal Data Protection Act or any other legal act.
We disclose client data to third parties only if the client has given their relevant consent either in a contract or in any other manner. We disclose data without the client’s consent only if such disclosure is demanded on the basis of law.
If you require more information about client data processing, please call our Client Helpline at 6 310 310 or e-mail us at email@example.com.>
We only request our clients to provide the minimum data we require for achievement of the goals of data processing. We demand that the companies who cooperate with us in data processing adhere to our rules of storing client data.
If you have any questions or suggestions, send them to us through the bank messages page. We value your opinion!