Answers and fast solutions to everyday issues are readily available in the Frequently Asked Questions section of our Internet Banking site.
If you are our customer, please contact us via bank message.
If you are not our customer, please contact us by e-mail.
If you are unable to log in, we invite you to check the following settings and make sure, that
If you use Smart-ID, make sure that you have an active account in Smart-ID app and your mobile phone has Internet available (connection). Make sure that PIN1 is entered in Smart-ID app within 2 minutes of appearance of the control code.
If you use new type of PIN-calculator, make sure that during authorization you enter APPLI 1 code. If also your spouse or colleagues use PIN-calculator, make sure that you use the right one.
If you are using ID card, make sure that your computer is prepared for working with ID card (ID card software has been installed and ID card reader is working), and correct PIN is entered.
In order to take the Financial Planner into use you must choose
the accounts and cards the transactions of which you wish to see in the Financial Planner. It only takes a few minutes. Using
the Financial Planner is free of charge. If you wish, you can set the budgets upon starting using it, and if you have specified
the expense type rules under your account statement before, you can add them to the expense groups of the Financial Planner.
All settings can later be changed in the settings menu.
You can tie your current accounts and credit cards to the Financial Planner, which you can also access on the Internet Bank.
We recommend choosing all accounts and cards, as this way you will get the best overview of your finances. In addition,
you can specify whether the limit account of your credit cards or the overdraft is also taken into account when displaying
available funds and in which currency you wish to see the overview of your finances.
If you have used expense type rules of the account statement before, you can tie them to the new expense groups of the Financial Planner.
This way you won’t lose the work you have done before. You can also skip this step right now and tie the expense types later.
Specify how much money it would be reasonable to spend in a month in different expense groups. Setting the limits will
enable you to compare your expenses and the limits set to them. You can also skip this step right now and create the budgets later.
Your Financial Planner is ready to be used.
We recommend you viewing all your transactions and grouping all ungrouped transactions after taking the Financial Planner into
use. Adjust your budget and create new budgets if necessary. Visit the Financial Planner page regularly.
If you have any questions or suggestions, send a bank messages. We value your opinion!