Answers and fast solutions to everyday issues are readily available in the Frequently Asked Questions section of our Internet Banking site.
If you are our customer, please contact us via bank message.
If you are not our customer, please contact us by e-mail.
If you are unable to log in, we invite you to check the following settings and make sure, that
If you use Smart-ID, make sure that you have an active account in Smart-ID app and your mobile phone has Internet available (connection). Make sure that PIN1 is entered in Smart-ID app within 2 minutes of appearance of the control code.
If you use new type of PIN-calculator, make sure that during authorization you enter APPLI 1 code. If also your spouse or colleagues use PIN-calculator, make sure that you use the right one.
If you are using ID card, make sure that your computer is prepared for working with ID card (ID card software has been installed and ID card reader is working), and correct PIN is entered.
A lot of families prefer to organise their money matters from one ‘purse’. And that is exactly what the Family Financial Planner will let you do – it will give you an overview of all your family’s income and expenses. You can use this information to draw up budgets for you, set goals and more. Every member of your family can share their accounts with everyone else, but you don’t have to share yours in return if you don’t want to.
Sharing your accounts with other members of your family (such as your partner) means giving them the right to view your transactions. They see your transactions in their Financial Planner, not on an account statement or the balance page. You can always choose who you share this information with and who shares their accounts with you, and you can amend these rights at any time. Sharing your accounts requires absolute trust in the people you share them with. You should bear in mind that every transaction you make – even if you delete them from the Financial Planner or allocate them to one group or another – will be visible to other members of your family using the planner.
If you share accounts as part of the Family Financial Planner, this generates a single database of transactions which links (for example) the accounts of both you and your partner. Functions like the financial dashboard, budget and goals take into consideration all of the transactions you and your family members make, although they won’t see the budgets, goals, etc. that you have set up. That way, every member of the family can make their own budget, regardless of the fact that the overall picture on the transactions page is the same.
If you have any questions or suggestions, send a bank messages. We value your opinion!