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Handling customer complaints

We value your feedback

Awareness about the situations, which caused your disappointment, enables us to improve and assure better provision of services not only to you, but to other customers as well.

You can find more information in the Rules of handling customer complaints in Swedbank.

What to keep in mind?

  • You can submit the complaint only on your name. Please specify if you want to submit the complaint on behalf of someone else, who gave you the power of attorney for representing his/her interests.
  • Please describe circumstances for which you are submitting a complaint in as much details as possible.

Write a message

What to keep in mind?

  • In order to provide you personal information we need you to be identified, please have your Smart-ID, Mobile-ID or PIN-calculator ready when calling us.

You can submit the complaint at the following phone numbers:

  • phone private customer -   +372 6310 310
  • phone business customer -   +372 6132 222
  • phone golden customer -   +372 6131 517

What to keep in mind?

  • Be sure to bring an identity document, Passport or ID card
  • Take all documents related to the complaint with you.

If you want to visit our branch in certain time, please book an appointment in advance.

Book an appointment

What to keep in mind?

  • When submitting a complaint by e-mail, please note that your data is not so well protected. Therefore, if the letter contains personal data or account data (for example, account number or account balance), you could choose a safer form of filing a complaint, such as a bank message, calling the consultations center at +372 6310 310 or visiting a branch.
  • If you still want to submit a complaint by e-mail, please make sure it contains following information:
    • Your name, personal identification number and contact details;
    • description of the situation;
    • related documents, if necessary.
  • If your question is related to your personal information, we will submit the response in an Internet Bank message or in a branch of the Bank.

info@swedbank.ee

What to keep in mind?

  • When submitting a complaint by post, please note that your data is not so well protected. Therefore, if the letter contains personal data or account data (for example, account number or account balance), you could choose a safer form of filing a complaint, such as a bank message, calling the consultations center at +372 6310 310 or visiting a branch.
  • Do not send original documents by post.
  • If you still want to submit a complaint by post, please make sure it contains following information:
    • Your name, personal identification number and contact details;
    • description of the situation;
    • related documents, if necessary.
  • If your question is related to your personal information, we will submit the response in an Internet Bank message or in a branch of the Bank.
  • Swedbank AS
  • Liivalaia 34, 15040 Tallinn
 The bank will solve your complaint without delay, but not later than in 15 (fifteen) calendar days as of receipt of the complaint by the bank. If it is not possible to solve the complaint within the specified term, the bank will notify you of the reasons for extending the term and the new due date of response.

If the final result of the complaint resolution does not meet your expectations, you may ask for an additional independent assessment or for solving a dispute from the following supervisory authorities or bodies conducting pre-judicial proceedings. You may also file a statement of claim with a court.

  • The Financial Supervision Authority
  • Consumer Protection and Technical Regulatory Authority
  • Data Protection Inspectorate
  • Estonian Traffic Insurance Fund's conciliation body (in case of disputes with traffic insurance)
  • Estonian Insurance Association's conciliation body
  • Estonian Insurance Association' arbitrary tribunal
  • The Court of Arbitration of the Estonian Chamber of Commerce and Industry in Tallinn
  • Court (according to jurisdiction)

If you suspect any potential or actual irregularities and violations of laws and other regulations within Swedbank you may report anonymously through our internal alert (whistleblowing) process. Customer complaints or issues related to personal dispute should not be reported through this process.

 If you detect an unknown card transaction on your account or want to dispute a card transaction for another reason, write us a bank message with the subject "Card transaction claim".
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Internet Exploreriga ei saa internetipanka avada.

Palun kasuta Google Chrome’i, Mozilla Firefoxi või Microsoft Edge’i.

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Alates 23. märtsist ei ole võimalik Internet Exploreri veebibrauseri kaudu Swedbanki internetipanka avada.

Internet Exploreri kaudu ei saa teha ega kinnitada Swedbanki makseid ka teistel veebilehtedel.

Soovitame kasutada Internet Exploreri asemel Google Chrome’i, Mozilla Firefoxi või Microsoft Edge’i uusimat versiooni. Nende seadistamise juhendid leiad siit.

С 23.03.2021 Интернет-банк Swedbank недоступен в браузере Internet Explorer.

С помощью Internet Explorer невозможно авторизоваться или осуществлять платежи через Swedbank на сторонних веб-страницах.

Вместо браузера Internet Explorer мы рекомендуем использовать браузеры Google Chrome, Mozilla Firefox или Microsoft Edge. Инструкции по установке упомянутых браузеров можно найти здесь.

From 23.03.2021 Swedbank Internet Bank and Banklink is no longer available using Internet Explorer browser.

It is not possible to authorize or make payments from Swedbank on other web pages using Internet Explorer.

Instead, we suggest using Google Chrome, Mozilla Firefox or the newest version of Microsoft Edge. To find out how to install the suggested browsers, please click here.

Klienditugi - Инфо и помощь - Customer service: +372 6 310 310

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SWEDBANK AS
Liivalaia 34, 15040 Tallinn
SWIFT code/BIC: HABAEE2X
Reg. number: 10060701

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This is a website of companies offering financial services – Swedbank AS, Swedbank Liising AS, Swedbank P&C Insurance AS, Swedbank Life Insurance SE, and Swedbank Investeerimisfondid AS. Before entering into any agreement read the terms and conditions of the respective service. Consult a specialist, where necessary. Swedbank AS does not provide a credit advisory service for the purposes of the Creditors and Credit Intermediaries Act. The borrower makes the decision of taking out a loan, who assesses the suitability of the loan product and contractual terms to his/her personal loan interest, need and financial situation on the basis of the information and warnings presented by the bank and is responsible for the consequences related to concluding the agreement.