Phone Bank

Phone Bank

As a client of the telephone bank you don’t need to go anywhere at all to manage your finances – all you have to do to make a payment, arrange a securities transaction, cancel a card or check your account balance is pick up the phone +372 6 310 310 call the telephone bank. You can also ask information about currency exchange and share rates from the telephone bank. Telephone bank is open from 8 am to 8 pm on all business days and from 10 am to 6 pm at weekends.

You can start using the telephone bank if you have a current account in our bank.
Visit your nearest Swedbank branch to sign the telephone bank contract.

Quick, flexible and immediate

You can gain an overview of your finances as often as you need to. The telephone bank also provides you with the latest information on all bank services. You will spend significantly less time doing your banking over the phone than you would in a branch, as the telephone bank is open from early morning to late at night, as well as on Saturdays and Sundays. You can even speak directly to tellers, meaning problems are often solved straight away.

Joining the telephone bank

  • Visit your nearest Swedbank branch to sign the telephone bank contract and to obtain your password card.
  • In your contract you can choose which accounts you want to use, the kind of transactions you want to make and what their limits should be.
  • Once you have signed your contract you will be able to start doing your banking over the phone straight away.
  • Joining the telephone bank is free of charge and subject to no monthly fees.

Telephone bank security

Every time you call the telephone bank on 6 310 310 you will be asked if you wish to identify yourself with a password card, PIN calculator or the Mobiil-ID service. Follow the given instructions and you can securely carry out all the necessary procedures.

All telephone bank calls are recorded. That way you can always be sure your conversations with the teller can be checked if there are any misunderstandings or disputes.

If you lose your password card, inform us at the earliest opportunity by calling customer support on 6 310 310. As soon as you do we will ensure that your telephone bank service cannot be used by anyone else.