Answers and fast solutions to frequently asked questions.
If you are unable to log in, we invite you to check the following settings and make sure, that
If you use Smart-ID, make sure that you have an active account in Smart-ID app and your mobile phone has Internet available (connection). Make sure that PIN1 is entered in Smart-ID app within 2 minutes of appearance of the control code.
If you use new type of PIN-calculator, make sure that during authorization you enter APPLI 1 code. If also your spouse or colleagues use PIN-calculator, make sure that you use the right one.
If you are using ID card, make sure that your computer is prepared for working with ID card (ID card software has been installed and ID card reader is working), and correct PIN is entered.
Would you like to get a nice greeting when you log into the Internet bank? You can create it yourself and change it as often as you want.
You can also select whether the environment in your Internet bank appears in Estonian, Russian or English.
If your contact details change, please also change them in our database. This means that we can always contact you quickly whenever necessary.
We store contact details according to the principles for gathering client data – all data you give us are protected by strict security and confidentiality rules.
Swedbank observes the "Know Your Customer" principle in accordance with the Money Laundering and Terrorist Financing Prevention Act and other legal acts (e.g. the International Sanctions Act and the Tax Information Exchange Act).
Contact details page
You will see all the accounts you have in your Internet bank in the accounts list. You can give names to your accounts if you want to make it easier to tell them apart.
The international numbers or IBANs of your accounts are also shown in the accounts list.
My accounts list
If you have any questions or suggestions, send them to us through the bank messages page. We value your opinion!