Customer Data

We collect customer data to provide better services, but also for security reasons and to fulfil our legal obligations

For managing customer relations, providing access to our products and services, improving customer experience, but even more importantly to comply with legal requirements and follow the principle Know Your Customer (KYC) in our operations, we have to ask our customers to provide us with certain information.

  • we ask questions about contact details, citizenship, place of residence, area of activity, etc.
  • we periodically send requests to provide or update information;
  • we are periodically renewing data based on the information received from the Population Register;
  • if necessary, we ask for additional details about a specific transaction (for instance, about the origin of funds credited to the customer’s account or the purpose of the transaction).

Read more about Principles of processing Client data.

If your details have changed please update them in our database as soon as possible. This means that we can always contact you quickly whenever necessary

My data

Please log in to view and update your data.
If you don’t use the Internet Bank, you can fill in the data in a PDF form, sign it digitally and send to

Good to know

  • Why do banks ask their customers to provide information about them?

  • Do these requirements apply to other banks as well?

  • Which institutions are authorised to receive the details I provide?

  • How do you ensure that my data is in safety?

  • What could happen if I refuse to submit the declaration/questionnaire?

  • Who are “politically exposed persons”?

  • What is tax information exchange?

  • What languages can be used to fill in the declaration/questionnaire?

  • Which legislation regulates the KYC principle, incl. data processing routines?

  • Why do banks update customer data based on external registers?

  • What should I do if my name has changed?