Frequently Asked Questions

Cards

  • Card blocking/unblocking

  • Card’s PIN

  • Card limits

  • Card ordering / renewal

  • Receiving the card by post / at branch, card activation

  • Using the card abroad

  • Internet shopping

  • Incorrect card purchase / errors

  • Using the card in ATM

  • ISIC Mastercard Student Card

Payments

  • Domestic payments

  • International payments

  • Currency exchange

Internet Bank

Credit cards

  • Credit cards

Loans

  • Small loan

  • Home loan

E-Invoices and standing orders

  • E-Invoices and standing orders

Standing orders

Rewards programme

  • Rewards programme

Insurance

  • Travel Insurance

Mobile App

  • Previous version of the app

  • Downloading the app

  • Logging in to the app

  • Checking your account balance

  • Making payments

  • Cards

  • Mobile contactless payments (Android)

  • Mobile notifications

  • Discounts

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