Frequently Asked Questions

Cards

  • Card blocking/unblocking

  • Card’s PIN

  • Card limits

  • Card ordering / renewal

  • Receiving the card by post / at branch, card activation

  • Using the card abroad

  • Internet shopping

  • Incorrect card purchase / errors

  • Using the card in ATM

Payments

  • Domestic payments

  • International payments

  • Currency exchange

Internet Bank

  • How to use Internet Bank

  • PIN-calculator

  • Smart-ID

  • How to log in to Internet Bank

  • Limits for internet bank payments

  • Mobile-ID

Credit cards

  • Credit cards

Loans

E-Invoices and standing orders

  • E-Invoices and standing orders

Standing orders

Rewards programme

  • Rewards programme

Insurance

  • Travel Insurance

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