We follow the legal norms in force and the principles of good banking practice According to "Know Your Customer" principle we ask our customers various questions both for the fulfilment of legal norms and for the provision of better service. We have to know who our customer is and what their habitual activities consist of. We ask questions about the contact details, citizenship, tax residence as well as the area of activity. We have to monitor to ensure that the transactions our customers perform accord with the type and scope of the economic activities they pursue. If necessary, we ask for additional information about the transactions (e.g. the origin of the assets). From time to time we turn to our customers with a request that they specify or update their details.