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Authentication tools

Access options for internet and mobile bank

We advise you to have at least 2 authentication solutions for both internet and mobile bank. Choose the authentication tools that suit your needs & lifestyle the best:

  • Smart-ID – recommended for internet and mobile bank.
  • Biometrics (fingerprint or face recognition) – recommended for internet and mobile bank.
  • PIN calculator - a secure solution for accessing the Internet Bank and the Mobile Bank.
  • ID card - in addition to this we advise you to obtain Smart ID.
  • Mobile ID – alternative for Smart-ID.

Choose the right solution for using the Internet and Mobile Bank

Smart ID

We recommend it!

Biometrics

We recommend it!

Mobile ID

ID card

PIN calculator
From the age of 7 7 15 7 7
Internet Bank access
Mobile Bank access No
Consultation Centre access No No
Electronic signature No No
Issuing fee Free Free Free State fee

for a private person over 65 years of age (incl.) 10 €

for a private person up to 65 years of age 18 €
Monthly fee No No About 1 euro No No
How to get it? Activate on your smart device Mobile network operator’s branches Police and Border Guard Board’s branches Swedbank’s branches

Smart ID is the most convenient solution for accessing the Internet Bank and the Mobile Bank. It is both secure and free of charge.

Adopting

  1. Download the Smart ID app.
  2. Create PIN 1 and PIN 2.
  3. Confirm registration with your ID card of Mobile ID.

Get Smart ID

NB! You can also get Smart ID at any of our branches – be sure to have ID card or passport. If you would like to get Smart-ID for your child, visit a branch with your child and remember to bring with your child’s smartphone and additionally yours and child’s ID-cards or passports.

To use this service you will need a smartphone or tablet with the downloaded Smart ID app. Internet access is required as well. The Smart ID app’s technical specifications are available on the Smart ID website.

What to do if your phone is lost or stolen?

  • Get in touch with SK ID Solutions helpline or contact Swedbank consultation center.

Technical support

How does it work?

You can access Swedbank internet bank and app more conveniently by using your biometric data – you won’t have to memorize or type any passwords or PIN codes! Biometric data is the most unique data to identify you and authenticate your actions in digital banking environment.

Remember! In order to use your biometric data (fingerprint or face recognition), you need to enable biometric usage in your smart device settings. Your device must have a fingerprint or face recognition sensor.

Tutorials for Android users:

Tutorials for iOS users:

What can you do with it?

By using your fingerprint or face recognition you can:

  • Securely log into your Swedbank app and internet bank
  • View your account balance instantly and conveniently
  • Confirm payments in internet bank and app (up to 100 euros 10 times in a row)
  • Manage your cards (block & unblock them, change their limits)
  • Repay used credit card limit
  • By using app menu section “Services” you can access internet bank without additional login.

Mobile ID is a secure way of accessing the Internet Bank and the Mobile Bank. This solution also allows you to digitally sign documents.

Adopting

  1. Contact your mobile network operator to get a special SIM.
  2. Mobile ID must be activated with the ID card on the following website: politsei.ee.

To use the service you will need a mobile phone with that special SIM inserted and network coverage.

What to do if your phone card is lost or stolen?

  • Get in touch with ID helpline or contact you mobile operator. More info here.

Technical support

  • ID helpline +372 666 8888
  • Suspension of certificates +372 677 3377 or 1777
  • www.id.ee

Use your ID card to securely access the Internet Bank and digitally sign documents. In addition to this we advise you to obtain Smart ID or another authentication solution to ensure that you can access the Mobile Bank and confirm your identity when calling our consultation centre.

Adopting

  1. ID cards are issued by the Police and Border Guard Board.
  2. Passwords are issued for electronic usage.

You will need your ID card with those passwords and an ID card reader. The corresponding ID card software must be installed on your computer.

What to do if your ID card is lost or stolen?

  • Get in touch with ID helpline or follow the instructions here.

Technical support

  • ID helpline +372 666 8888
  • Suspension of certificates +372 677 3377 or 1777
  • www.id.ee

The PIN calculator is a secure solution for accessing the Internet Bank and the Mobile Bank.

Adopting

  1. Get your PIN calculator at any Swedbank branch.
  2. When activating the PIN calculator you will choose a code for subsequent usage.

PIN calculator user instructions

What to do if your PIN-calculator is lost or stolen?

  • Сontact Swedbank consultation center.

Technical support

  • phone Swedbank Consultation Centre 6 310 310

What to do in emergencies?

If you've lost your card or any data used in your Authentication tools or if you suspect that they‘re disclosed to other people, immediately call us at any time of the day or night. We will block your card or access to Internet Bank account immediately and no one else will be able to access money in your bank accounts.

  • For private clients: call 6 310 310
  • For business clients: call 6 132 222

Read more about security

We have dedicated a separate page for security where you can read more about how to keep your account safe and protect your money against fraudsters.

Go to Secure banking page
Swedbank logo

Internet Exploreriga ei saa internetipanka avada.

Palun kasuta Google Chrome’i, Mozilla Firefoxi või Microsoft Edge’i.

Google ChromeMozilla FirefoxMicrosoft Edge

Alates 23. märtsist ei ole võimalik Internet Exploreri veebibrauseri kaudu Swedbanki internetipanka avada.

Internet Exploreri kaudu ei saa teha ega kinnitada Swedbanki makseid ka teistel veebilehtedel.

Soovitame kasutada Internet Exploreri asemel Google Chrome’i, Mozilla Firefoxi või Microsoft Edge’i uusimat versiooni. Nende seadistamise juhendid leiad siit.

С 23.03.2021 Интернет-банк Swedbank недоступен в браузере Internet Explorer.

С помощью Internet Explorer невозможно авторизоваться или осуществлять платежи через Swedbank на сторонних веб-страницах.

Вместо браузера Internet Explorer мы рекомендуем использовать браузеры Google Chrome, Mozilla Firefox или Microsoft Edge. Инструкции по установке упомянутых браузеров можно найти здесь.

From 23.03.2021 Swedbank Internet Bank and Banklink is no longer available using Internet Explorer browser.

It is not possible to authorize or make payments from Swedbank on other web pages using Internet Explorer.

Instead, we suggest using Google Chrome, Mozilla Firefox or the newest version of Microsoft Edge. To find out how to install the suggested browsers, please click here.

Klienditugi - Инфо и помощь - Customer service: +372 6 310 310

Swedbank
  • Teie operatsioonsüsteem ja veebilehitseja ei ole kaasaegne ega toetatud Swedbank internetipanga poolt. Palun uuendage oma operatsioonsüsteem ja veebilehitseja või pöörduge vastava IT tehnilise spetsialisti poole.
  • The operating system of your device & your browser are too outdated to be supported by Swedbank Internet Bank. Please, update the operating system & browser or turn to IT specialist for technical help.
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