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Authentication tools

Access options for internet bank and app

We advise you to have at least 2 authentication solutions for both internet bank and app.

  • Smart-ID – recommended for internet bank and app.
  • Biometrics or app PIN code – for faster login and payment confirmation.
  • Mobile ID – alternative for Smart-ID.

Choose the right solution for using internet bank and app

Smart ID

We recommend it!

Biometrics /
app PIN code

We recommend it!

Mobile ID

ID card

PIN calculator
From the age of 6 6 7 6 6
Internet Bank access
Mobile Bank access No
Consultation Centre access No No
Electronic signature No No
Issuing fee Free Free Free State fee

for a private person over 65 years of age (incl.) 15 €

for a private person up to 65 years of age 20 €
Monthly fee No No About 1 euro No No
How to get it? Activate on your smart device Mobile network operator’s branches Police and Border Guard Board’s branches Swedbank’s branches

Smart ID is the most convenient solution for accessing the Internet Bank and the Mobile Bank. It is both secure and free of charge.

Adopting

  1. Download the Smart ID app.
  2. Create PIN 1 and PIN 2.
  3. Confirm registration with your ID card of Mobile ID.

Get Smart ID

NB! You can also get Smart ID at any of our branches – be sure to have ID card or passport. If you would like to get Smart-ID for your child, visit a branch with your child and remember to bring with your child’s smartphone and additionally yours and child’s ID-cards or passports.

To use this service you will need a smartphone or tablet with the downloaded Smart ID app. Internet access is required as well. The Smart ID app’s technical specifications are available on the Smart ID website.

What to do if your phone is lost or stolen?

  • Get in touch with SK ID Solutions helpline or contact Swedbank consultation center.

Technical support

How does it work?

You can access Swedbank internet bank and app more conveniently by using your biometric data – you won’t have to memorize or type any passwords or PIN codes! Biometric data is the most unique data to identify you and authenticate your actions in digital banking environment.

Remember! In order to use your biometric data (fingerprint or face recognition), you need to enable biometric usage in your smart device settings. Your device must have a fingerprint or face recognition sensor.

Tutorials for Android users:

Tutorials for iOS users:

What can you do with it?

By using your fingerprint or face recognition you can:

  • Securely log into your Swedbank app and internet bank
  • View your account balance instantly and conveniently
  • Confirm payments in internet bank and app (up to 100 euros 10 times in a row)
  • Manage your cards (block & unblock them, change their limits)
  • Repay used credit card limit
  • By using app menu section “Services” you can access internet bank without additional login.

PIN is an easy way how to log in and confirm payments in our app and in internet bank.

Why should I use it?

  • It’s easy – when logging in or confirming a payment, just enter your PIN code and that’s it. Also, you can choose the length of the PIN yourself from 5 to 8 digits.
  • Secure – the PIN code is not stored on your phone and only you know it. Furthermore, this PIN can be used only on your phone.
  • Versatile – you can use the PIN to log in, confirm payments up to 100 € in the app and in internet bank.
  • A good backup – it’s good to have at least 2 means to log in and confirm payments, just in case.

How to get it?

  1. Log in to the app with your current method.
  2. Tap on your initials to go to the settings.
  3. Scroll and open “Login methods”.
  4. Tap on the “App PIN code” to enable it.
  5. Set up your PIN code and that’s it.

Tip: if you forget your PIN, just follow the same steps to create a new one.

Here’s a more detailed guide how to set up a PIN

Mobile ID is a secure way of accessing the Internet Bank and the Mobile Bank. This solution also allows you to digitally sign documents.

Adopting

  1. Contact your mobile network operator to get a special SIM.
  2. Mobile ID must be activated with the ID card on the following website: politsei.ee.

To use the service you will need a mobile phone with that special SIM inserted and network coverage.

What to do if your phone card is lost or stolen?

  • Get in touch with ID helpline or contact you mobile operator. More info here.

Technical support

  • ID helpline +372 666 8888
  • Suspension of certificates +372 677 3377 or 1777
  • www.id.ee

Use your ID card to securely access the Internet Bank and digitally sign documents. In addition to this we advise you to obtain Smart ID or another authentication solution to ensure that you can access the Mobile Bank and confirm your identity when calling our consultation centre.

Adopting

  1. ID cards are issued by the Police and Border Guard Board.
  2. Passwords are issued for electronic usage.

You will need your ID card with those passwords and an ID card reader. The corresponding ID card software must be installed on your computer.

What to do if your ID card is lost or stolen?

  • Get in touch with ID helpline or follow the instructions here.

Technical support

  • ID helpline +372 666 8888
  • Suspension of certificates +372 677 3377 or 1777
  • www.id.ee

The PIN calculator is a secure solution for accessing the Internet Bank and the Mobile Bank.

Adopting

  1. Get your PIN calculator at any Swedbank branch.
  2. When activating the PIN calculator you will choose a code for subsequent usage.

PIN calculator user instructions

What to do if your PIN-calculator is lost or stolen?

  • Сontact Swedbank consultation center.

Who can receive a PIN calculator?

A PIN calculator is available to customers with a valid Teleservices Agreement.

How can I order a PIN calculator?

Contact us by phone or send us a bank message in the Internet Bank or call us at 6 310 310. To order a PIN calculator, you will need to fill in an order form.

How can I sign documents to receive a PIN calculator?

  • In the Internet Bank, you can sign the documents with Smart-ID, Mobile-ID, ID card, digital ID, or an existing PIN calculator (as a means of authentication)
  • In paper form, you may sign the documents at a notary. Send us the notarised documents by mail at Swedbank AS, Liivalaia 8, 15040 Tallinn, Estonia

Where and how do we deliver PIN calculators?

We deliver PIN calculators by courier only. It can be delivered to Latvia, Lithuania, and Estonia, as well as abroad (inside and outside the EU). Due to restrictions to certain countries, a PIN calculator may not be delivered to all locations.

Which fees apply to the delivery of a PIN calculator?

  • The fee for the selected PIN calculator model
  • PIN calculator delivery costs (by courier to the requested address)
  • If you choose to sign documents on paper, you must cover the costs of the notary of your choice (see the instructions on how to sign the documents before a notary here).

Which fees apply to a corporate customer?

A corporate customer is required to confirm that they will cover the cost of issuing and delivering the PIN calculator. You may send us the confirmation in the Internet Bank as a bank message, specifying the user, as well as the account from which the applicable fees are to be debited.

How to pay for the delivery of a PIN calculator?

You will be charged for the PIN calculator fee and the courier delivery fee. Please make sure there are sufficient funds in the account. The PIN calculator will be delivered after the fees are debited.

How quickly will the PIN calculator be delivered?

The delivery time depends on the country to which it will be shipped. Once we have prepared your calculator shipment, we will send you a text message with the courier's tracking number.

When will the PIN calculator be activated?

The PIN calculator will be activated after you have signed the relevant documents. We will send you a text message that the PIN calculator is active, and you can start using it.

How to start using the PIN calculator?

The user guide is available here.

How is my personal data processed?

Your personal data is processed according to the Principles of Processing Personal Data.

Technical support

  • phone Swedbank Consultation Centre 6 310 310

What to do in emergencies?

If you've lost your card or any data used in your Authentication tools or if you suspect that they‘re disclosed to other people, immediately call us at any time of the day or night. We will block your card or access to Internet Bank account immediately and no one else will be able to access money in your bank accounts.

  • For private clients: call 6 310 310
  • For business clients: call 6 132 222

Read more about security

We have dedicated a separate page for security where you can read more about how to keep your account safe and protect your money against fraudsters.

Go to Secure banking page
Swedbank logo

Internet Exploreriga ei saa internetipanka avada.

Palun kasuta Google Chrome’i, Mozilla Firefoxi või Microsoft Edge’i.

Google ChromeMozilla FirefoxMicrosoft Edge

Alates 23. märtsist ei ole võimalik Internet Exploreri veebibrauseri kaudu Swedbanki internetipanka avada.

Internet Exploreri kaudu ei saa teha ega kinnitada Swedbanki makseid ka teistel veebilehtedel.

Soovitame kasutada Internet Exploreri asemel Google Chrome’i, Mozilla Firefoxi või Microsoft Edge’i uusimat versiooni. Nende seadistamise juhendid leiad siit.

С 23.03.2021 Интернет-банк Swedbank недоступен в браузере Internet Explorer.

С помощью Internet Explorer невозможно авторизоваться или осуществлять платежи через Swedbank на сторонних веб-страницах.

Вместо браузера Internet Explorer мы рекомендуем использовать браузеры Google Chrome, Mozilla Firefox или Microsoft Edge. Инструкции по установке упомянутых браузеров можно найти здесь.

From 23.03.2021 Swedbank Internet Bank and Banklink is no longer available using Internet Explorer browser.

It is not possible to authorize or make payments from Swedbank on other web pages using Internet Explorer.

Instead, we suggest using Google Chrome, Mozilla Firefox or the newest version of Microsoft Edge. To find out how to install the suggested browsers, please click here.

Klienditugi - Инфо и помощь - Customer service: +372 6 310 310

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Contacts

SWEDBANK AS
LIIVALAIA 8, 15040
TALLINN
SWIFT code/BIC: HABAEE2X
Reg. number: 10060701

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This is a website of companies offering financial services – Swedbank AS, Swedbank Liising AS, Swedbank P&C Insurance AS, Swedbank Life Insurance SE, and Swedbank Investeerimisfondid AS. Before entering into any agreement read the terms and conditions of the respective service. Consult a specialist, where necessary. Swedbank AS does not provide a credit advisory service for the purposes of the Creditors and Credit Intermediaries Act. The borrower makes the decision of taking out a loan, who assesses the suitability of the loan product and contractual terms to his/her personal loan interest, need and financial situation on the basis of the information and warnings presented by the bank and is responsible for the consequences related to concluding the agreement.