Answers and fast solutions to frequently asked questions.
If you are unable to log in, we invite you to check the following settings and make sure, that
If you use Smart-ID, make sure that you have an active account in Smart-ID app and your mobile phone has Internet available (connection). Make sure that PIN1 is entered in Smart-ID app within 2 minutes of appearance of the control code.
If you use new type of PIN-calculator, make sure that during authorization you enter APPLI 1 code. If also your spouse or colleagues use PIN-calculator, make sure that you use the right one.
If you are using ID card, make sure that your computer is prepared for working with ID card (ID card software has been installed and ID card reader is working), and correct PIN is entered.
You must close your bank card immediately if you lose it. You can do this in the mobile bank or by calling Client Helpline at 6 310 310
When you get your bank card, you will also receive a PIN that is known only to you. Do not tell or show it to anyone.
If you suspect that your PIN has become known to someone else or if the bank has notified you of the need to change your PIN, you must change it immediately. You can do so at any Swedbank ATM.
You can call the helpline at any time
Notify the bank even if you are not sure whether you really have lost your bank card.
If you have any questions or suggestions, send them to us through the bank messages page. We value your opinion!