Bankcard security

Bankcard security

You must close your bank card immediately if you lose it. You can do this in the mobile bank or by calling Client Helpline at 6 310 310

If the card is lost or stolen in abroad and you are not able to contact with us, you can block your card in the mobile bank or by calling:

  • MasterCard helpline in abroad +1 636 722 7111 or In-Country Telephone Numbers (free of charge).
  • Visa card helpline in abroad +1 410 581 3836 or Country toll-free numbers (free of charge).

When you get your bank card, you will also receive a PIN that is known only to you. Do not tell or show it to anyone.

If you suspect that your PIN has become known to someone else or if the bank has notified you of the need to change your PIN, you must change it immediately. You can do so at any Swedbank ATM.

You can call the helpline at any time

Notify the bank even if you are not sure whether you really have lost your bank card.

Set user limits

  • Set user limits on your card. You can set separate limits for purchase, cash and payment transactions. You can increase your limits temporarily if necessary.
  • For example, if you only use your card to pay for purchases, you can disallow all other transactions with the card. All card transactions (purchases, cash withdrawals, ATM payments, account balance requests, account statement requests) can be separately allowed or disallowed. This reduces your risks if the card is lost or stolen.
  • You can set and change the user rights and limits of your card in the mobile bank, Internet bank or telephone bank and at any branch of Swedbank.

PIN is your electronic signature

  • Memorise the PIN and destroy the PIN envelope that was given to you.
  • Do not write your PIN on the card or anywhere else where it can be seen by others.
  • Do not tell your PIN to anyone, not even to bank employees.
  • Change your PIN every once in a while. If the bank has notified you of the need to change your PIN, change it immediately. You can do it in Swedbank ATMs..
  • When selecting your PIN, do not re-use your old PIN.
  • Do not use identical codes for different cards for the purpose of memorising them.
  • Try to enter your PIN so that no one else can see it.

Use your bank card with care!

  • Make sure you always know where your bank card is. If you pay by card, do not let the person serving you take it to a back room on their own. If you lose your card, immediately block it in the mobile bank or call the Consultation Centreand ask them to close it.
  • When you use your card for payment, make sure that the card transaction is processed in your presence. Do now allow the person serving you to take the card into a back room. Never send your card number by fax or post or give it on the telephone when making a purchase.
  • Make sure you only use secure websites when buying goods or services on the Internet. Before entering you card number, find out if any of your friends has ordered anything from the website and whether there were any problems.
  • Be careful when using the ATMs of other banks – some ATMs return your card before dispensing the money. Make sure you have your bank card and the requested amount of cash before you leave the ATM.