Rewards points

Special offers

First month’s home insurance free on new contracts!

200points

More

Brand new Škoda Kodiaq!

150points

More

Hiiu Folk festival pass for €35

40points

More

Narva-Jõesuu spa package for two for €95

150points

More

Business customer

Campaign

20% discount on the agreement fee of a business loan (of up to 100,000 euros)

800points

400points

More

Campaign

Start your business morning with Äripäev

50points

25points

More

New business debit card for six months without issuing and monthly fee

150points

More

50% discount on payment terminal rental for six months

900points

More

Most popular

Euro-based intra-bank Internet bank payments free of charge for six months

175points

More

Day cruise to Helsinki for 16€

50points

More

Fidget spinners -30%

20points

More

Donate 1 euro - Nature and animal protection

60points

More

• Where can I get more information about the rewards program?

  If you don’t find the information you’re looking for here or anywhere else on the www.swedbank.ee/preemiapunktid site, give us a call on 6 310 310 or ask at your nearest branch.

• Who participates in the reward programme?

  Points can be collected in the reward programme with all Swedbank bankcards (both debt and credit cards) issued to private individuals. Sole traders and legal entities are unable participate in the programme.

• Why is it not possible for me to collect bonus points as a business client?

  Only private persons can earn bonus program points from their card transactions. The volumes of the card transactions made by business clients are incomparable with the ones made by private clients.

• How do I earn points?

  Different cards earn different numbers of points. The points are calculated to one decimal place
  and are added to your bonus account on the 7th of the following month for purchases made during the previous month.

  For example, when spending 60 euros you receive the following amount of points:

  

• How are the points calculated?

  • Swedbank adds up the points you earned in the previous month on card payments and adds them to your
    existing points on the 7th of the month.
  • Different cards earn different numbers of points.
  • Points are calculated to one decimal place. The table below shows you how much you need to spend with each card
    to earn one point.
  Example: You make three payments with your card during the month, valued at €50, €70 and €31 respectively. This makes a total of €151. The points you earn are as follows:
  
  - 7.6 points if you paid with your debit card;
  - 25.2 points if you paid with your Visa, MasterCard or American Express Blue credit card;
  - 30.2 points if you paid with your American Express Gold credit card; or
  - 37.8 points if you paid with your American Express Platinum credit card.
  
  
  • If you have an extra credit card issued in another person’s name which is connected to your account, the points earned on payments they make are added to your bonus account as the primary card holder.
  • Only you as the primary card holder can select gifts using the points in your bonus account.
  Example: Dad has a Visa card and has had extra cards issued to mum and their eldest son. Last month, dad spent €550 on his card, while mum spent €340 and their son spent €172. The total amount spent on the card is therefore €1062 euros, for which 177 bonus points are added to dad’s bonus account. Dad can then redeem them for gifts.
  
  
  • If a debit card issued to another person is connected to your account, all of the points earned on payments made using the debit cards are added to the bonus account of the primary card holder.
  Example: Mum has a debit card issued on her young daughter’s account. When she makes payments with the card, the points she earns are added to her daughter’s bonus account.

• How can I check how many points I’ve earned?

  • Log in to the Internet bank.
  • You’ll see how many points you’ve earned on the front page of the private client site under Account Balance(s).
  • You can also check how many points you’ve earned on the rewards program page, which you’ll find by clicking on «Rewards points» on the left-hand menu on the front page of the private client site.
  • If you’re authorised to use your child’s account(s) in the Internet bank, you’ll be able to check information about their account but won’t be able to see or use their bonus points.
  • Your child, as the account holder, is the only person who can order gifts using their bonus points.

• Why is it not possible for me to see my bonus points in the Business Client Internet Bank?

  Only private persons can earn bonus points for their card transactions, therefore, these are only visible in the Private Client Internet Bank.

• Why haven’t I received any reward points for my card payments?

  The reward points earned in the month that ended are transferred to the reward accounts of clients on the 7th of the subsequent month. For example, points earned for payments made in October will be added to the reward account on 7 November.

  If you’ve been using your card for a long time but haven’t received any points, you’re probably using a card issued to a legal entity or you’re a sole trader. Points can only be earned for payments made with Swedbank bankcards issued to private individuals.

• How can I use my points?

  • You can order one gift per month via the rewards program. That way you can choose whether you order something small every month or save up points and select something bigger or more valuable later on.
  • The points you’ve earned can’t be transferred or granted to another person in any other way.
  • You can take a look at the gifts that are available to choose from on the rewards program page at www.swedbank.ee/preemiapunktid.
  • American Express card holders can order gifts from either the ordinary range of the rewards program gifts or from the selection of American Express gifts on offer (known as Membership Rewards). American Express gifts can only be ordered by American Express card holders. To order gifts from any gift list the American Express card holders can use both the bonus points earned on American Express card payments, as well as on MasterCard, Maestro or Visa card payments. Despite the fact that gifts can be ordered from both gift lists in all only one order per month is allowed.

• If I have American Express as well as MasterCard/VISA card points, which ones should I use first when ordering a gift?

  Points are used in the order of their validity, i.e. the points that expire first are used first irrespective of the order in which they were collected.

• How long can I use my points?

  The number of points you have and how long they’re valid for you’ll see when you log in to the Internet bank.

  The expiry date indicates that after that date the points can no longer be used.

  The points for a collection period that’s about to end will be deleted from your reward account on the expiry date. Expired reward points can’t be reinstated. We therefore advise you to use the points as early as possible, but no later than one day before the expiry date. The points you’ve earned earlier are annulled first on the expiry date and the new points you earned for the transactions performed in the previous month are then added to your account. The new collection period starts on the same day.

  Example: The client only holds a debit card. The card was automatically included in the reward programme on
  1 October 2011.

  • The client earned points with this card from 1 October 2011 to 30 October 2013.
  • The first points were added to the client’s reward account on 7 November 2011 for transactions performed in October, the points for transactions performed in November were added to the account on 7 December 2011 and so on.
  • The last points for this period were added on 7 November 2013.
  • The points could be used until 6 December 2013. After this date (on 7 December 2013) these points were zeroed and the points earned for transactions carried out in the previous month were then added to the reward account. The new collection period started on the same day..

  This date is not related to the expiry date of your bank card, the date of issuing of a new card or the date of changing your card type. Before a new bonus period is activated, checks are made to ensure that you have an active bank card.

  Points on the following cards are valid for two years:

  • Debit cards:
    Visa & Maestro, School Card, NPNK Youth Card, NPNK Student Card, Senior Card, Private Banking Card (MC Private Banking) & Debit Card Pluss
  • Credit cards:
    Visa Classic, Visa Gold, Visa Platinum, MasterCard Standard and MasterCard Gold

  Points on the following cards are valid for five years:

  • American Express Gold
  • American Express Platinum
  • American Express Blue

  Example: I have both a debit card and a credit card

  You have a credit card with Swedbank and joined the rewards program in November 2010. You’ve already earned bonus points on the card, and your account has an expiry date for the points of 1 January 2012.

  On 1 October your debit card is also added to the programme. The first points you earn (on card payments made in October) appear in your account on 7 November. Your points for November appear on 7 December, and so on. The points you earned for the first period expire with your credit card points on 7 January 2012, so you should order something for yourself before this date. After this date a new bonus period will be activated for you, according to the terms and conditions of the Rewards program (with an expiry date of 7 January 2014, then 7 January 2016 etc.).

  
  
  

  Credit card holder that has joined the rewards programme before 1 October 2011,
  and also holds a debit card

  

  Example: I only have a debit card

  The only Swedbank card you have is a debit card. On 1 October 2011 all of the bank’s debit cards are automatically added to the rewards program.

  • You’ll earn points on this card between 1 October 2011 and 30 October 2013.
  • The first points you earn (on card payments made in October) will appear in your account on 7 November. Your points for November will appear on 7 December, and so on.
  • The last points you earn for this period will be added to your account on 7 November 2013.
  • You can use these points until 7 December 2013, when they expire.

  
  
  

  A client that has joined the rewards programme, and only holds a debit card

  

  In order to ensure fast and problem-free customer service, the initial expiry dates for points earned on debit cards will be different depending on the card type. As such, some clients will earn points for the first bonus period for longer than two years. After that, their bonus periods will continue as fixed two-year periods (for example, Senior Cards until 7 April 2016, then 7 April 2018 etc.).

  
  
  

  Different length of the first bonus period for clients that only hold a debit card

  

  If you have more than one active debit card on 1 October 2011, the expiry date for your first points will be calculated based on the card type whose first bonus period is longest. For example, if you have a Visa Electron debit card and an NPNK Student Card, your first expiry date will be 7 May 2014 (based on the NPNK Student Card).

• What kind of connections should I have with the company to order a gift?

  To order business client gifts, the private person must be a member of the management board of this company or A-authorised signatory.

• Is it possible to sum up the points of the members of the board?

  No. Only private persons can earn bonus points from their card transactions. The bonus program points are linked to a specific person.

• How do I go about ordering gifts?

  • To order gifts, go to the Rewards program gift catalogue in the Internet bank. (You’ll find it on the Rewards program page.)
  • To browse the catalogue:
    - click on the names of the different sections; or
    - click on the ‘Browse gifts’ link and a list of all available gifts will be displayed.
    
  • Choose the item you’re interested in.§ To browse the catalogue:
    - click on the names of the different sections; or
    - click on the ‘Browse gifts’ link and a list of all available gifts will be displayed.
    
  • If you’re sure that’s the one you want, click on the ‘Order’ button .
  • Then select where you want to pick it up from.
  • Once you’ve done this, click on the ‘Order’ button again .
  • A notification will then appear on the front page of the rewards program reading: “Your order has been placed. Thank you!”
  • The list of gifts is valid for a specified term. The selection of gifts (including their value in points) may change during the rewards program period depending on suggestions made by our clients and offers made by our partners.
  • Every time you order a gift, its value in points is deducted from your points account regardless of whether you actually collect it.

• Why do I need to allow Swedbank to send me messages and offers and why does it require two sets of contact data?

  We use the rewards program to send you various information about offers, reception of your chosen gifts, validity period of your points and gifts and other necessary information. Speed of reception, contents and size of data can vary greatly and therefore we have decided that different communication channels should be used depending on these specifics.

  In order for the rewards program to function smoothly, we need you to allow us to send you messages and offers and one way of contacting you should be via e-mail. We suggest that you specify a phone number as another means of contacting you.

  • There have been cases where we have contacted the client by phone before delivering the gift and specified details regarding the client’s wish and the gift in order to avoid misunderstandings. This is the only way to be sure that our client receives just the desired gift.
  • We’ll also use text messaging on special occasions when we need your answer to our message and you haven’t responded to our previous notifications.
  • We also send other important information concerning the rewards program that cannot be sent via phone due to large amounts of data. In that case, it is good to transmit information via e-mail. We use e-mail to send information about gifts, possible special offers and changes in terms and conditions regarding the rewards program, for example.

  Two sets of contact information are therefore important in order to contact you regarding the gift you have ordered and to send you information in the most effective way. The other contact data is also useful in case one of them is not working.

  If you haven’t set a working e-mail address in your contact information at Swedbank, you’ll have to enter it when you order your rewards program gift. When entering any contact data, you also need to make sure that you have submitted the correct address or phone number. You cannot order gifts if you have not entered contact information.

  If you have no e-mail address and you cannot get yourself one, we can make an exception and give you an opportunity to submit your gift order via a bank message. For ordering a gift, please enter the following information in the bank message:

  • name of the gift;
  • value of the gift in points;
  • place of collection (if the information is displayed when ordering your gift);
  • in case of magazines – address for the magazine to be sent.

• How will I know when I can go and pick up my gift?

  • Once you’ve chosen the gift you’re interested in from the rewards program page, you’ll receive a notification from the bank within 20 days reminding you of what you’ve ordered and where you can collect it from.
  • As soon as you receive this message, you can go and pick it up.
  • Gifts must be collected within 1 months of this notification reaching the Internet bank.
  • There are certain exceptions where you won’t be sent such a message, such as for magazine and newspaper subscriptions. Information on how to collect gifts is also listed separately in the details for each gift.

• Can someone pick up my gift instead of me?

  • Gifts ordered via the rewards program are only handed to the card holder in person or to an individual authorised by the person who has ordered the gift.
  • Authorisation can be granted only in the Internet bank and only at the time of ordering a gift.
  • When drawing up an authorisation in the Internet bank, the client will be asked the name and date of birth of the person who is authorised to pick up the gift.
  • When going to pick up the gift, the authorised person must notify our co-operation partner that he/she has come to pick up the gift for someone else.
  • The co-operation partner may hand the gift to the authorised person only on the basis of an identity document.
  • Independent of the fact that someone else is authorised to pick up the gift, it can always be given to the person who has ordered the gift on the basis of an identity document.
  • In case of a child older than 7 years it is enough for the child to present his/her identification document. In case of a child aged up to 18 years the gift can be collected at the partner's representative also by a parent, when presenting his/her identification document and the birth sertificate of the child.

• I ordered the wrong thing by mistake. What should I do?

  If you ordered a bank service, unfortunately you won’t be able to change this. In all other cases you should contact us within 14 days on 6 310 310 to cancel your order.

• What I ordered is broken/not working. Who do I talk to about it?

  Get in touch with the store or service outlet you collected the gift from. Remember to mention that you ordered it as part of Swedbank’s rewards program.

• Can kids join the Rewards program as well?

  Yes – all bankcards of private clients, including children, are included in the programme. Children who want to order gifts must have an Internet Bank User Agreement, which can be entered into from the age of seven.

• I ordered a magazine/newspaper subscription. When will it take effect?

  • The first issue of the magazine will be delivered to you two months after you place your order.
  • The first copy of the newspaper will be delivered to you two weeks after you place your order.

• Why is it possible to make just one order per month?

  We seek to disperse the orders so that all members of the rewards program could order their gifts with equal comfort both during the quieter periods and for example during Christmas. The dispersion is also important to make the delivery of gifts as smooth as possible.

• Why can’t I donate my remaining points to charity?

  The rewards program allows customers to make donations by selecting the predefined offers. This is necessary in order to guarantee the correct and smooth administration of the program. If your remaining points are not enough to make a donation, wait for a while before making your favour and use the offer, when you have collected enough points. If you wish to help the ones in need right away you are always welcome to do so via our donation environment „I love helping” where monetary donations can be made. The rewards program allows you to make donations of predefined points and you can use this possibility once a month.

• Can I order a gift using expired points?

  Points cannot be used once they’ve expired. .

  We then advise you to use the points as soon as possible, but not later than one day before their expiry date, as your earlier points will first be zeroed on the expiry date and new points for the previous month’s transactions will then be added to your account. That’s when the new collection period starts.

  Example: The client only holds a debit card. The card was automatically included in the reward programme on 1 October 2011.

  • The client earned points with this card from 1 October 2011 to 30 October 2013.
  • The first points were added to the client’s reward account on 7 November 2011 for transactions performed in October, the points for transactions performed in November were added to the account on 7 December 2011 and so on.
  • The last points for this period were added on 7 November 2013.
  • The points could be used until 6 December 2013. After this date (on 7 December 2013) these points were zeroed and the points earned for transactions carried out in the previous month were then added to the reward account. The new collection period started on the same day.

• Why do I sometimes have to wait 20 days after placing an order before you send me information on how to collect the gift?

  We need this time to deliver the gift to the agreed place. We have to be sure that the gift is waiting for you at the right place when you go to collect it. It may take 20 days before you receive the message, but as a rule you will get it earlier.

• I ordered a gift, but I can’t collect it by the deadline. Is it possible to extend this deadline?

  Ordered gifts must be collected within one month of the date you received the bank message (unless otherwise stated in the bank message). If you’re not sure you can go and collect the gift yourself, add authorisation for someone to collect it on your behalf at the time you place the order. Even if you’ve authorised someone else to collect your gift, you can always go and collect it yourself. You will be asked for ID before the gift is handed over to you. If you are unable to collect the gift at the right time, your order will be annulled and the points you used to order the gift will not be reinstated.

• What happens if I fail to collect the gift at the right time?

  If you’re unable to collect the gift at the right time, your order will be annulled after the expiry of the redemption period and the points you used to order the gift will not be reinstated. That’s why we advise you to add authorisation for a person to collect the gift on your behalf at the right time when you place your order. Even if you’ve authorised someone else to collect your gift, you can always go and collect it yourself.

• I ordered a gift. Is it possible to collect it earlier?

  The information given about the gift also explains when you will be notified that the gift is ready for collection. Unfortunately, it’s impossible to speed things up, as delivering the gift to the selected collection point takes a certain amount of time.

• Why doesn’t the selection contain gifts that I can collect somewhere near my home?

  We’re constantly looking for new partners and do our best to offer a selection of gifts in all regions of Estonia. The selection includes many gifts that don’t have to be collected, such as banking services, discount vouchers for online stores, magazines and newspapers, and so on.

• I used my reward points to make a donation. When will the organisations in the field I selected receive the amount I donated?

  Swedbank transfers the amounts donated to charities via the reward programme twice a year.

• Why can’t I donate reward points to a specific organisation?

  We’ve tweaked the logic of the reward programme so that you can now donate points to a broader field of organisations, since we want to shine the spotlight on that field as a whole. As the number of organisations included on the donations site (www.armastanaidata.ee) has been growing constantly, we needed to group them into fields in the reward programme to give them all the opportunity to stand out as effectively as possible. If you’d still prefer to support a specific organisation, you can do so by making a one-off transfer (or setting up a direct debit) on the donations site.