Answers and fast solutions to everyday issues are readily available in the Frequently Asked Questions section of our Internet Banking site.
If you are our customer, please contact us via bank message.
If you are not our customer, please contact us by e-mail.
If you are unable to log in, we invite you to check the following settings and make sure, that
If you use Smart-ID, make sure that you have an active account in Smart-ID app and your mobile phone has Internet available (connection). Make sure that PIN1 is entered in Smart-ID app within 2 minutes of appearance of the control code.
If you use new type of PIN-calculator, make sure that during authorization you enter APPLI 1 code. If also your spouse or colleagues use PIN-calculator, make sure that you use the right one.
If you are using ID card, make sure that your computer is prepared for working with ID card (ID card software has been installed and ID card reader is working), and correct PIN is entered.
You can search for transactions on the account statement according to their amounts. The response to the query
depends on how you enter the searched amount in the field.
Account statements allow you to obtain quick overviews of the transactions completed on your account over a certain period of time or to sort your transactions according to different characteristics. You can submit queries about transactions concluded from 2000 onwards. Up to 1000 entries can be shown on the screen at a time. You can enter the period you wish to query manually in the relevant field or you can select the dates from the calendar.
Using the search functions allows you to find the required transactions fast – you can search by the payer’s/payee’s
name and payment details, account number or amount. You can search for parts of words or exact phrases, but the
function is not case sensitive.
Financial Planner is a free environment in the Internet Bank that automatically finds the right data from bank card
transactions and money transfers and organises them into expense and income groups, thus giving the users instantly
a very good overview of their money matters.
New Financial Planner is coming soon!
If you have any questions or suggestions, send a bank messages. We value your opinion!