Answers and fast solutions to frequently asked questions.
If you are unable to log in, we invite you to check the following settings and make sure, that
If you use Smart-ID, make sure that you have an active account in Smart-ID app and your mobile phone has Internet available (connection). Make sure that PIN1 is entered in Smart-ID app within 2 minutes of appearance of the control code.
If you use new type of PIN-calculator, make sure that during authorization you enter APPLI 1 code. If also your spouse or colleagues use PIN-calculator, make sure that you use the right one.
If you are using ID card, make sure that your computer is prepared for working with ID card (ID card software has been installed and ID card reader is working), and correct PIN is entered.
Amendments to loan and leasing agreements shall be stipulated in the annexes of the existing agreements.
For amending the terms and conditions of your agreement you have to contact the bank.
You also have to consider the potential costs of amending the agreement (fee for signing an annex of the agreement).
You will find the amount of the agreement fee in our price list. Large agreement fees can also be paid on the basis of schedules for 3 to 12 months.
We can find the best solution after we have discussed both of our possibilities, your expectations and requests. For discussing your options with us you can e-mail to us at
or call our Client Helpline at 6 310 310.
If you have any questions or suggestions, send them to us through the bank messages page. We value your opinion!