Teleservices Agreement

You can organise your company’s money matters in the business client Internet Bank at any time and everywhere

  • Quick and convenient communication with the bank
  • Bank operations and overviews without visiting a branch
  • Entering into agreements
  • Personal offers

Agreement and user rights

In order to use the Internet Bank, the Telephone Bank and the Mobile Bank, an agreement is required. You can enter into one at any branch when you come in to open the first current account for your company. The agreement can be modified in the Internet Bank by a user with administrator rights.
Users are granted rights in accordance with the needs of the company.

User-based rights

Right

Information and payments

All services

Information

Preparation of payments

Making payment orders *
Currency conversion
Entering into payment agreements (standing orders and e-invoice standing orders)
Making securities transactions
Viewing account balances and statements
Viewing information related to product agreements
Preparation and amendment of payment orders
Addition and amendment of defined payments

* When making payment orders it is possible to use the double acceptance conditions for payments which means that a payment order is only forwarded to the bank once another user with the relevant rights has accepted it (e.g. forwarded or signed the payment to be paid) in the Internet Bank or Mobile Bank. The double acceptance condition can also be established as of a certain amount selected by the company.

Account-based user rights

Administrator rights
Recommended!

  • add new users;
  • modify users' daily and monthly transaction limits;
  • add and remove the current, deposit, loan and securities accounts managed via the Internet bank to and from users;
  • modify or terminate user rights for accounts or remove users from an agreement;
  • modify user rights for the Mobile Bank;
  • add or remove country- and/or IP address-based restrictions for the entire company or specific users when using the Internet Bank;
  • order or cancel alerts.
  • In order to modify rights, the administrator must log in to the Internet Bank using their ID card, Mobile ID or Digi-ID. Amendments enter into force from the moment of their signing.

Administrator with another user

  • The same rights as the administrator, but any amendments must be signed by two users with the relevant rights.
  • The amendments enter into force from the moment they are signed by two users with the relevant rights.

Administrator with preparation rights

  • The right to prepare and save amendments to Internet Bank agreements.

Administrator with information rights

  • The right to view Internet Bank agreements, incl. the rights and limits of all users.

Signing agreements independently
Recommended!

  • A user with the right to sign agreements in the Internet Bank.
  • The agreements can only be signed by a legal representative of the company. In order to obtain the right to sign agreements, a legal representative of the company (a member of the management board) must come to a branch and add the relevant right to the agreement. Agreements can be signed when logged in to the Internet Bank with an ID card, Mobile ID or Digi-ID.

Signing agreements with another user

  • The same rights as the independent signer, but any amendments must be signed by two users with the relevant rights.
  • The amendments enter into force from the moment they are signed by two users with the relevant rights.

You can organise your company’s money matters in the business client Internet Bank at any time, wherever you happen to be, and you can perform bank operations without visiting a branch. The Internet Bank is compatible with a wide range of financial software, making everyday operations easier.

Access to accounts in the Latvian and Lithuanian Internet Banks

You can manage your company’s accounts in all of the Baltic banks of the Swedbank Group with the same user ID. This option is only available in the business client Internet Bank. In order to make use of it, you must submit an application to the bank or get in touch with your client manager.

Once access has been granted, the option to select the country appears on the screen in the business client Internet Bank. You can use this to move from the Internet Bank of one country to another. You do not need to log out and log in again to move between the Internet Banks of different countries.

Traderoom

Traderoom is suited for companies that perform currency transactions and need resources to manage and optimise their currency risks. It is also a tool to use in the liquidity management of companies.

Find out more about Traderoom

Group account

A group account is a book account which reflects the financial status of the group as calculated on the basis of the sum of the balances of the current accounts of all group members. Group account resources comprise the balances of and reserved amounts in the current accounts of group members and the overdraft of the group.

Find out more about a group account

Baltic reporting

Baltic reporting is suited for foreign companies that have subsidiaries in the Baltic Sea region and wish to control their financial operations from their headquarters. It is also suited to Swedbank clients who have expanded their activities in the Baltic Sea region and wish to obtain regular overviews regarding their subsidiaries and/or affiliates or branches.

Find out more about Baltic reporting

In order to log in you need to select a means of identification. We recommend using your ID card, Mobile ID or Digi-ID to log in to the Internet Bank. However, you can also use a PIN calculator or a password card.

Mobile ID

Mobile ID is the quickest and easiest way of accessing the Internet Bank, since you do not need to set up or install anything extra on your mobile phone or computer. Mobile ID is a fee-charging service you can purchase from your mobile operator. Information about fees and how to subscribe to the service can be found on your mobile operator’s website.

Find out more about Mobile ID

ID card

In order to use an ID card, you need to connect an ID card reader to your computer. This will then read the information on the chip in your card. ID card software must be installed on your computer in order to sign documents digitally.

PIN calculator

A PIN calculator generates a new password every time, and you can never use the same password twice in a row to access the Internet Bank. This makes stealing passwords very difficult. Ask at any branch for a PIN calculator.

PIN calculator user manual

Password card

Password cards are easy to copy. As such, they are not the most secure means of authentication. With a password card, you can perform transactions to the value of up to 200 euros per day (one account and channel limit).

  • Electronic channels

    INTERNET-BANK FOR BUSINESS CLIENTS Effective as of 01.09.2015
    Package I
    - monthly fee free of charge
    - intra-bank payment in EUR 0,16 €
    - domestic payment in EUR 0,38 €
    Package II
    - monthly fee 20 €
    - intra-bank payment in EUR 0,06 €
    - domestic  payment in EUR 0,38 €
    Monthly fee of the group account module 20 €
    Monthly fee of Baltic Reports 13 €
    Monthly fee of Baltic Reports for the customers of the group account module of internet-bank for business clients 6,40 €
    SWEDBANK GATEWAY Effective as of 01.09.2016
    Package I – payments and account information
    - subscription, including ordering the device certificate 50 €
    - monthly fee 25 €
    - intra-bank payment in EUR 0,16 €
    - domestic payment in EUR 0,38 €
    - current day account statement 0,50 €/ query
    Package II – payments, account information and other services (e.g. alert, e-bill)
    - subscription, including ordering the device certificate 50 €
    - monthly fee 50 €
    - intra-bank payment in EUR 0,16 €
    - domestic  payment in EUR 0,38 €
    - current day account statement 0,50 €/ query
    - alert 0,10 €/ alert
    INTERNET-BANK FOR PRIVATE CLIENTS Effective as of 20.12.2007
    Monthly fee free of charge
    Intra-bank payment in EUR 0,16 €
    - for up to 25-year-olds (incl.) free of charge (1)
    - for seniors (over 60 years of age, incl.) free of charge (1)
    Domestic payment in EUR 0,38 €
    Notification of services by an SMS or e-mail at the customer’s request 0,19 €
    TELEPHONE BANK Effective as of 01.09.2015
    Subscription free of charge
    Monthly fee of the operator service free of charge
    Payments via the operator service
    - intra-bank payment in EUR 2.30 €
    - domestic payment in EUR 3.20 €
    MOBILE Effective as of 09.06.2016
    Balance in mobile
    - entry into an agreement free of charge
    - each balance query (a call at number 1503) call minute charge according to the operator’s price list, Swedbank does not charge extra
    Alerts
    - entry into an agreement free of charge
    - each alert sent by the bank 0,19 €
    Mobile payment
    Private person
    - subscription fee none
    - mobile payment from a private person to a private person (intra-bank and domestic) free of charge
    - receipt of a mobile payment free of charge
    - call minute charge call minute charge according to the operator’s price list, Swedbank does not charge extra
    BANK LINK Effective as of 31.03.2014
    Subscription 65 €
    Transaction fee 1% of the purchase price, no less than 0,13 € but no more than 3,20 € per transaction
    Authentication fee 0,11 € per instance (2)
    Amendment of a Bank link agreement 15 €
    FEES OF IDENTIFICATION TOOLS USED IN ELECTRONIC CHANNELS Effective as of 01.09.2016
    Issuing a PIN calculator 15 €
    Unlocking a PIN calculator 2 €
    Replacement of a password card 3 €
    Issuing a client’s confirmation certificate (B4B) on a crypto-stick (3) 125 €
    Issuing a company's device certificate (4) 40 €

    The prices of payments made in electronic channels (Internet Banking, Internet-Bank for business clients, Swedbank Gateway) have been given under the Bank transfers menu item.
    (1) The discount only applies when making payments from one’s own account.
    (2) VAT at the rate of 20% will be added to the price.
    (3) The period of validity of the certificate on a crypto-stick is in the certificate's data. The certificate on the crypto-stick is used for signing payments in the Swedbank Gateway channel.
    (4) The period of validity of the certificate is marked in the certificate's data. Device Certificate is the electronic certificate with which the client’s information system creates the connection to Swedbank Gateway and confirms the messages sent to the bank.