Depending on the loss event you shall receive a specific code of practice from the claims adjuster of Swedbank.
In case your car is roadworthy, we shall recommend you the nearest place where the car survey shall be carried out
and where you can fill in
damage notice and compensation application.
During the car survey the damage to the car as well as the amount of the damage shall be ascertained.
In the event that your car is destroyed or if your car is not roadworthy, a claims adjuster examines at the location of the car.
When going to a car survey, you have to take along the driving licence, technical passport of the car,
insurance policies and power of attorney (if there is one). In order to adopt a compensation resolution we
may ask for additional documents like a letter of explanation, a copy of an application submitted to the police, etc.
After the receipt of a damage notice and compensation application and car survey Swedbank
shall formalise a compensation resolution and issue consent to a repair company for carrying out the work,
only after then the repair company shall agree with you on the time for the repair.
Having repaired your car the repair company shall issue an invoice to you for excess payment.
In the event of theft of the car the excess part shall be deducted from the amount of compensation
subject to payment to you. There is no excess in the case of repairing and replacing front, back and side windows.
In the event of theft of car we shall ensure you a fast compensation payment
The theft of a car results in significant material losses and not having a vehicle causes a lot of
inconveniece in your everyday life. We guarantee that your loss will be indemnified no later
than within two months even if the criminal investigation is still ongoing.
Theft or complete destruction of car
If your car has been destroyed or stolen, Swedbank shall compensate you for the sum insured.
A car shall be deemed destroyed if the amount of the estimated damage is over 70% of the car’s sum insured.
Depending on the type of damage and the anticipated cost of the repair, Swedbank may also
deem the car destroyed in case of damage of 50%.
Vehicle towing costs after loss event
In the event that it is not possible to drive your car after a loss event, you shall need a towage service.
We shall cover the expenses of hauling the vehicle back onto the road or towing, that are reasonable
and justified.There is no excess for the towing service.
The insurance coverage does not diminish after the damage
We shall ensure that the insurance coverage agreed on upon the entry into the insurance agreement
shall also be applicable with regard to your car following the damage if the loss event is not theft
or complete destruction of the car. You shall have to make no additional payments in order to restore the
initial insurance coverage.