If you are unable to log in, we invite you to check the following settings and make sure, that
If you use Smart-ID, make sure that you have an active account in Smart-ID app and your mobile phone has Internet available (connection). Make sure that PIN1 is entered in Smart-ID app within 2 minutes of appearance of the control code.
If you use new type of PIN-calculator, make sure that during authorization you enter APPLI 1 code. If also your spouse or colleagues use PIN-calculator, make sure that you use the right one.
If you are using ID card, make sure that your computer is prepared for working with ID card (ID card software has been installed and ID card reader is working), and correct PIN is entered.
During the insurance period you may need to have your insurance agreement amended: you wish to amend the excess amount,
insure the accessories acquired meanwhile, drive abroad with the car or your data have changed.
The higher the excess rate selected by you, the smaller the insurance premium. Upon amending the excess rate,
the applicable insurance agreement shall be terminated, the prepaid insurance premium shall be returned and a
new policy shall be issued. Upon the reduction of the excess rate, an additional insurance premium shall have to
be paid. Upon the increase of the excess, the insurance premium prepaid by you shall be returned. If you wish
to find out how much the amendment of the excess affects your insurance premium, call 888 1513. In order
to terminate an agreement and conclude a new one, please submit
the application for amendment of the insurance agreement (PDF).
The field of use is the application of the car. The field of use may be normal use, taxi, short-term rental vehicle (the
term of the rental agreement is less than 6 months), operational vehicle of a security company, emergency vehicle and vehicle for
driving practice. If the wrong field of use has been specified in the insurance policy, Swedbank shall apply triple excess in case of a loss event.
In the event of any changes in the personal or contact data, please notify Swedbank thereof.
An additional policy shall be issued to you with regard to the amendment of the data. Please examine your data
also on the extension policy. If you have purchased your car under lease and change the lessor during the
insurance period, the data on the beneficiary shall also have to be amended on the policy. Contact data can be amended on the private customers’ opening page of the Internet bank.
Contact data can be amended on the private customers’ opening page of the Internet bank.
Upon selling your car, you may terminate the existing insurance agreement or notify us
of your wish to change the policyholder. After selling your car change the policyholder as quickly as possible
as in the event of any arising damages the party who assumes liability shall be the policyholder.
You have the right to withdraw from the insurance contract within 14 days after signing it.
In that case, send us an application for withdrawal from an insurance contract (PDF) with your bank account number and your prepaid insurance premiums will be repaid to you.
In order to terminate an insurance agreement prematurely, you shall have to submit an application in writing.
The insurance agreement shall be terminated on the date agreed on with you in advance and the prepaid
insurance premium shall be returned. The termination is accompanied by no additional fees.
An insurance agreement shall expire on the last day of the insurance period. An insurance agreement shall
also expire if you fail to pay the insurance premiums or in the event that following an insured event the sum
insured has been paid to you in the entirety thereof.
Extending the insurance contract is easy and convenient. We will issue you a new policy a month before the end of your previous insurance period. Insurance cover shall apply after the first payment has been made.
Before travelling abroad with your car, check the area of application on your policy.
The area of application is the region where the insurance cover is applicable upon driving your car.
In most cases the area of application is Europe, except Russia, Belarus, the Ukraine, Moldova, Georgia,
Armenia, Azerbaijan and Turkey.
If you want your insurance cover to also be applicable in the countries excluded above, please call
client support telephone 888 1513. We will issue you an additional policy, wherefor you have to pay additionally.
Motor third party liability insurance shall be applicable in all the states of the European Union and the
European Economic Area, but in order to avoid any confusion, it is recommended to take along an international
motor third party liability insurance policy, i.e. the green card. The green card shall also be brought
along for certain in the event that you drive to a country which is not a member state of the European
Union or the European Economic Area. The green card shall be issued by any branch of Swedbank and our client support, if you call at 888 1513. There is no extra payment for the green card.
Before driving abroad learn about the traffic rules and speed limits of a corresponding country.
You can receive advice and help 24 hours a day if you call telephone +372 888 2111.
If you have any questions or suggestions, send them to us through the bank messages page. We value your opinion!