E-invoices

You can also order e-invoices by calling us at 613 2222, at your nearest Swedbank branch or at the office of service provider.

E-invoices can be ordered and revoked in the business customer Internet Bank. Also e-invoice standing orders can be concluded, amended and closed by users with the profile rights 'Info and Payments' or higher.

You can pay received e-invoices by making ordinary payments or e-invoice standing orders.

• Bank transfers

   

  Effective as of 01.01.2021

  Outgoing payments	Digital channels ATMs only perform intra-bank and domestic payments in euros.	Branches and consultation centre
  Intra-bank payment
  Intra-bank payment in euros	0,16 €, free of charge for people up to 25 years of age (incl.) and over 65 years of age (incl.) Also applies to clients who were at least 60 years old on 8th of March 2018 and held a current account	2,30 €
  Intra-bank payment between client`s accounts	free of charge	2,30 €
  Intra-bank payment in foreign currency	2 €	2,30 €
  Domestic payment (incl. instant payment) and European payment
  Domestic payment (incl. instant payment*) and European payment** *Instant payment can be sent via Internet bank or mobile app Swedbank Eestis if payment amount does not exceed 15 000 € **Terms and conditions of a European payment: the payment currency is the euro; the correct IBAN is indicated in the payment; the service fee type is ‘shared’; the beneficiary's bank is in a member state of the European Union and/or the European Economic Area (or Andorra, Gibraltar, Mayotte, Monaco, San Marino, Saint Martin (French part), Saint Barthélemy, Saint Pierre and Miquelon, Switzerland, United Kingdom (including British isles: Guernsey, Jersey, Isle of Man) and Vatican City State). International payment fee is applied when the beneficiary’s IBAN is not indicated in the payment.	0,38 €, free of charge for people up to 25 years of age (incl.)	3,20 €
  Domestic urgent payment and European urgent payment
  Up to 10 000 € (incl.)	7 €	9 €
  Over 10 000 €	30 €	32 €
  Payment within Swedbank Group Payments to Swedbank (Latvia, Lithuania, Sweden, Finland, Norway, Denmark) reach the beneficiary's account in the full amount. The beneficiary’s IBAN must be specified.
  Within Swedbank Group in euros	0,38 €, free of charge for people up to 25 years of age (incl.)	3,20 €
  Within Swedbank Group in foreign currency	2 €	3,20 €
  International payment
  An ordinary payment
  Charges are shared The remitter pays the service fee of Swedbank and the beneficiary pays the service fees of all other banks.	6 €	20 €
  Charges paid by remitter The remitter pays the service fees of Swedbank and foreign banks. If the beneficiary's bank's service fee exceeds the amount paid by the remitter for the beneficiary, the current account of the remitter shall be automatically debited with the corresponding difference of service fees. Additionally debited service fee can be 63,91€ at most. This type of payment orders are no longer performed if the payment recipient’s bank is situated in the European Union or the European Economic Area.	25 €	35 €
  An urgent payment
  Charges are shared The remitter pays the service fee of Swedbank and the beneficiary pays the service fees of all other banks.	10 €	30 €
  Charges paid by remitter The remitter pays the service fees of Swedbank and foreign banks. If the beneficiary's bank's service fee exceeds the amount paid by the remitter for the beneficiary, the current account of the remitter shall be automatically debited with the corresponding difference of service fees. Additionally debited service fee can be 63,91€ at most. This type of payment orders are no longer performed if the payment recipient’s bank is situated in the European Union or the European Economic Area.	30 €	45 €
  An express payment EUR/USD
  Charges are shared The remitter pays the service fee of Swedbank and the beneficiary pays the service fees of all other banks. If an express payment is European payment then fee for the payment is according to an European urgent payment.	35 €	40 €
  Charges paid by remitter The remitter pays the service fees of Swedbank and foreign banks. If the beneficiary's bank's service fee exceeds the amount paid by the remitter for the beneficiary, the current account of the remitter shall be automatically debited with the corresponding difference of service fees. Additionally debited service fee can be 63,91€ at most. This type of payment orders are no longer performed if the payment recipient’s bank is situated in the European Union or the European Economic Area.	45 €	55 €

  Incoming payment	Fee
  Intra-bank payment, domestic payment (incl instant payment*, European payment**, payment within Swedbank Group***) *Instant payment can be sent via Internet bank or mobile app Swedbank Eestis if payment amount does not exceed 15 000 € **Terms and conditions of a European payment: the payment currency is the euro; the correct IBAN is indicated in the payment; the service fee type is ‘shared’; the beneficiary's bank is in a member state of the European Union and/or the European Economic Area (or Andorra, Gibraltar, Mayotte, Monaco, San Marino, Saint Martin (French part), Saint Barthélemy, Saint Pierre and Miquelon, Switzerland, United Kingdom (including British isles: Guernsey, Jersey, Isle of Man) and Vatican City State). International payment fee is applied when the beneficiary’s IBAN is not indicated in the payment. ***Payments to Swedbank (Latvia, Lithuania, Sweden, Finland, Norway, Denmark) reach the beneficiary's account in the full amount. The beneficiary’s IBAN must be specified.	free of charge
  International payment
  Charges are shared The remitter pays the service fee of Swedbank and the beneficiary pays the service fees of all other banks. If an express payment is European payment then fee for the payment is according to an European urgent payment.	6 €
  Charges paid by remitter The remitter pays the service fees of Swedbank and foreign banks. If the beneficiary's bank's service fee exceeds the amount paid by the remitter for the beneficiary, the current account of the remitter shall be automatically debited with the corresponding difference of service fees. Additionally debited service fee can be 63,91€ at most. This type of payment orders are no longer performed if the payment recipient’s bank is situated in the European Union or the European Economic Area.	free of charge

  Other payment services	Digital channels	Branches and consultation centre
  Domestic and international standing order
  Setting up, changing, cancelling	free of charge	free of charge
  Execution of a standing order	according to outgoing payment price in digital channel (discounts related with customer programmes do not apply, free of charge if to savings deposit)
  E-invoice and E-invoice standing order
  Setting up, changing, cancelling	free of charge	free of charge
  One-time payment of an E-invoice	according to outgoing payment price in digital channel	according to outgoing payment price in branch and consultation center
  Execution of an E-invoice standing order	free of charge

  Other payment related services	Fee
  Cancellation or amendment of a domestic payment The bank will not return the service charges paid by the remitter, if the payment could not be cancelled/amended.
  Payment order not sent out of the bank The price does not apply to payments with future value date if the payment is cancelled before the arrival of the payment date.	3,20 €
  Payment order sent out of the bank	10 €
  Cancellation or amendment of an international payment (incl. European payment, payment within Swedbank Group) The bank will not return the service charges paid by the remitter, if the payment could not be cancelled/amended.
  Payment order not sent out of the bank (8) or sent out of the bank	20 € + costs of foreign banks
  Queries about payments
  Regarding intra-bank, domestic (incl. instant payment*) and domestic European payment** *Instant payment can be sent via Internet bank or mobile app Swedbank Eestis if payment amount does not exceed 15 000 € **Terms and conditions of a European payment: the payment currency is the euro; the correct IBAN is indicated in the payment; the service fee type is ‘shared’; the beneficiary’s bank (remitter`s bank when incoming payment) is located in a Member State of the European Union (or Norway, Iceland, Liechtenstein, Switzerland, Aland Islands, Azores, Ceuta and Melilla, Gibraltar, Guadeloupe, Canary Islands, Madeira, Martinique, French Guinea, Reunion, Monaco, San Marino, Vatican, Andorra). International payment fee is applied when the beneficiary’s IBAN is not indicated in the payment.	10 €
  Regarding international payment (incl. within Swedbank Group) Payments to Swedbank (Latvia, Lithuania, Sweden, Finland, Norway, Denmark) reach the beneficiary's account in the full amount. The beneficiary’s IBAN must be specified.	20 € + costs of foreign banks
  Copy of the SWIFT/SEPA message
  One-time order	10 €/pcs
  From digital channels	free of charge

Related documents

• E-invoices standing orders agreement terms and conditions
• Terms of e-invoice ordering

• What to do if you did not receive your e-invoice?

  • Check if the bank account you‘ve placed when ordering an e-invoice is active. If it‘s closed, You‘ll have to fill in a new application for an e-invoice and indicate your active bank account in it.
  • Check the type of e-invoice application given. It should be marked as „Order“. If it‘s marked as „Termination“, you‘ll have to fill in a new e-invoice application.
  • Make sure if you are the actual recipient of the service you want to pay for, i.e., do you have the contract or agreement in your name. If not, you won‘t receive the e-invoice. Application must be filled in by the actual recipient of the services.
  • If you ordered the e-invoice successfully, but haven‘t received it anyways, please contact the service provider directly.

• What to do if your e-invoice wasn‘t payed automatically?

  • Check if you‘ve received the e-invoice itself. If it‘s missing – please, contact your service provider.
  • Check if the e-invoice standing order agreement is valid. If it expired, please conclude a new one here.
  • Make sure that you’ve really ordered E-invoice standing order for your e-invoice.If not, you can order it here. Have in mind, that all e-invoices that you’ve received before concluding the E-invoice standing order agreement must still be payed manually.
  • Check the amount stated in the received e-invoice. If it exceeded the maximum monthly amount set in the automated payment agreement, the payment couldn‘t be done. In this case you should pay the e-invoice manually. It would be better for you to increase the maximum limit of your E-invoice standing order agreement in the future. You can do it in the internet bank here. Bear in mind, that it’s safer to set a maximum month limit a bit bigger than your usual e-invoice amount – it will be helpful for i.e., when the first e-invoice might be for covering two months of magazine subscription etc.
  • Check your bank account balance – maybe the funds were insufficient on the day of the payment. In this case the bank is trying to perform automated transaction for 2 more days. If you‘ll get sufficient funds during those 2 days, your e-invoice might be payed partially (if you’ve selected this option when ordering it) if you happen to have at least 50% of the e-invoice amount. If the funds will be insufficient to pay 50%, you‘ll have to pay the e-invoice manually later as it will be marked under status „Unpaid“.
  • Have you ordered e-invoices to be sent to your service provider*? In such a case, e-invoices are not delivered to the bank and the standing order does not work. In order to pay an e-invoice automatically, order a limited information e-invoice from our Internet Bank after signing up with a n e-invoice service provider.

  *Except Fitek AS

• Which e-invoice operations are available depending on the internet bank business user profile?

  In order to perform operations related with e-invoices in internet bank for business a customer should have a granted user profile for the bank account that is used as e-invoice delivery address or payment account:

  	Business internet bank user profiles
  Operation	Preparation of payments	Information	Information and payments	All services	Agreement signing
  Submitting an application for receiving e-invoice
  Opening a received e-invoice
  Manual payment of a received e-invoice with the "Pay" button
  Termination of receiving e-invoices
  Signing of e-invoice automated payment agreement
  Termination of e-invoice automated payment agreement

• How to opt out of receiving e-invoices, how to disable E-invoice standing orders agreements?

  • You can terminate e-invoices receiving by logging in to Internet bank, in the section “Applications and agreements”, by phone 613 2222 or at your nearest Swedbank branch or at Service provider’s office.
  • You can disable automated payments by terminating E-invoice standing order agreement for a particular e-invoice. You can do it when logged in to your Internet bank here, by phone 613 2222 or at your nearest Swedbank branch.

• What to do if you want to change or terminate e-invoice receiving but in internet bank you cannot find your e-invoice issuer?

  If you want to order, change (for example, if you do not use anymore bank account to which you were receiving e-invoices or just want to set other bank account) or terminate e-invoice receiving, you should directly turn to e-invoice issuer‘s office.