Accepting payments online

Application for Accepting payments online

Area of activity*

Turnover forecast of POS

Month*

Time of delivery of product or service to client

0-2 days
%
3-14 days
%
15-30 days
%
31-60 days
%
60-120 days
%
More than 121 days
%
Total
%

Percentage of planned card transactions by country

Estonia
%
EU States
%
United States and Canada
%
Russia
%
Other
%
Total
%

Contact details

Additional information

The Bank Link can be installed by partners of Swedbank

Necessary plugins

Technical specifications

Installation of card payment solutions is carried out by our partners

Requirements for web stores for the use of e-commerce service

The web store of a company selling product and services is obligated to display the following information on their website to the client:

The contact information of the company

  • the business name and registration number
  • the country-based address of the web store
  • in the payment confirmation stage, the registered business address and country of the company must be displayed
  • helpline’s e-mail address and contact phone number

The logo of VISA and/or MasterCard

  • the logos of the card organisations, the cards of which are suitable for making payments

Displaying the information pursuant to goods and services

  • the descriptions of goods and services must be clear and factual
  • the final prices of goods and services must be presented with taxes and in euros
  • the postage, transport or other delivery related rates and prices must be separately displayed, if they are payed by the client

Payment for goods and services, the terms and conditions and time of delivery

  • the description and terms and conditions of the purchasing process have to be laid out in a clear manner and easy to find
  • the terms and conditions of the purchasing process have to include payment options, descriptions of all delivery methods and the maximum time of delivery

Client information

  • the information on the processing and use of clients personal information must be displayed and easy to find

The terms and conditions of returning goods, services and money, and warranty

  • the information on the options of returning goods, services and money and the terms and conditions of the warranty have to be displayed and easy to find
  • before the final confirmation of the order, the merchant is obligated to present the client the terms and conditions of the purchase, return and warranty and receive consent by the client on accepting the terms and conditions in a format that is reproducible

Disputed card transactions (chargeback)

The cardholder shall have the right to contest a transaction made with the MasterCard or Visa card. Such an appeal shall be settled as chargeback in accordance with the rules established by the international card organisations.

In case of chargeback, the merchant shall provide additional documents at the request of the bank in order to prove that the transaction took place in accordance with the requirements of the card organisations. If the merchant fails to do so or does not respond on time, the merchant shall be financially liable for the contested transaction. The most common reasons for chargeback are:

  • the cardholder confirms that he or she has not made the transaction (may indicate fraud);
  • the service provided by a regular card payment was cancelled by the client;
  • the goods do not correspond to the product information provided in the e-shop;
  • the goods are defective;
  • the cardholder has not received the ordered product/service within the time period established by the e-shop terms.

Recommendations for the merchant to prevent possible chargeback:

  • use the transport service, which also includes confirmation of delivery of the goods;
  • make sure that the goods return policy of your company has clearly established the process of returning the goods and the time period during which the cardholder may file a complaint;
  • always ensure that you have delivery insurance for any fragile products;
  • make sure that you always have the order documents in a format which can be reproduced and the cardholder’s confirmation on agreeing with the terms and conditions of the order;
  • if possible, contact the cardholder in writing so that you could have written material about the communication with the client.
  • If the goods or services ordered by the client are not available, you have to inform the client and offer the replacement product/service of the same quality and price, or cancel the card transaction at the client’s request.

The consumer protection regulations have established the requirements for information that should be communicated to the client before entering into a contract. These requirements shall be applied to all who deliver goods or provide services under a distance contract.

We offer a solution to facilitate and shorten the time to implement the accept card payments in your e-shop.

The tool is API (Application Programming Interface) library in PHP programming, available from these sites:

Set up online payments for your e-shop

Without activation fee and first three months without monthly fee.*

  • Our solutions can be integrated with most e-commerce platforms.
  • A single Bank Link agreement will ensure fast transfers from the customers of Swedbank, SEB and LHV.
  • As a rule, money for card purchases will arrive on the company’s account on the next day and for Bank Link payments immediately.
  • Personal approach to every customer.
Receive consultationApply

*Special offer valid until 31.12.2020

  • Intuitive and user-friendly payment environment compatible with any customer device and user.
  • User-friendly reporting system through the portal – a possibility to view all transactions, their status, to cancel transactions and provide refunds. Possibility to download the appropriate reports.
  • A single Bank Link agreement for accepting customer payments from the biggest banks of Estonia.

For card payments:

  • Integration with most common e-commerce platforms: OpenCart, WooCommerce, PrestaShop, Magento2, Android SDK, iOS SDK.
  • Necessary plugins.
  • PHP API library for convenient custom-tailored integration.

Technical specifications

Installation of card payment solutions is carried out by our partners

For Bank Link:

documentTechnical specification

Installation of Bank Link is carried out by our partners

Set up your online store and make sure that your e-store is compliant with the requirements. Fill out the application – we will contact you as soon as possible, not later than on the third business day from your request. Sign the agreement. Integrate the payment acceptance solution with your e-store and start selling. Accept card payments and expand your business by selling products worldwide 24/7. As a rule, the money for the purchases will reach the company’s account the next day. Payment card acceptance also means greater trustworthiness of the site as the cardholder gets extra protection via the 3D Secure protocol.

E-store card payments provide the following possibilities:

Payments with MasterCard or Visa in euros.

3D Secure – a solution created by MasterCard and Visa for providing e-merchants and card holders enhanced payment card transaction security online. Through 3D Secure, the card issuer verifies the identity of the card holder to protect merchants against potential fraud.

Merchant Portal for managing card transactions:

  • possibility to oversee all card payments and their statuses;
  • payment cancellation and full or partial refunds to customers;
  • reports and overviews for sales and accounting needs in various formats (CSV, XML);
  • automatic closing of the day, which, as a rule, ensures receiving money for customer purchases in your company’s account in the morning of the next day.

Card number tokenization allows you to offer a simplified payment method to repeat customers. The card data are saved in a safe environment and only a token is sent to the merchant. Once the customer’s card is registered in your e-shop, all future payments can be executed with a single confirmation – a one-click payment. The customer no longer needs to re-enter all the card details for as long as the card remains valid. This makes shopping more convenient for the customer – there is no need to re-enter card details every single time. Implementing this service will encourage repeat purchases, as well as reduce costs associated with card number storage and fulfilment of security requirements.

One-click payment is a type of payment that allows registered user make transactions fast and conveniently using previously saved card data.

Card status query allows to verify whether the card account is active without reserving any amounts.

Recurring payments – a tool that allows setting up payments for repeated orders in accordance with an agreement with the customer. Once the customer has entered all the card details and given confirmation, all future payments will be debited automatically.

Cancellation of transaction – it is possible to cancel a transaction that has been confirmed by the customer, as long as the transaction has not yet been sent to the bank. After that, a query for releasing the reservation will be sent to the card holder’s bank.

Refund – full or partial refund to a customer.

LinkPay – a payment solution that allows fast and convenient payments by clients through a payment link. A payment link will be created that can be sent to the client via e-mail, SMS or another channel. The merchant can determine the payment data requested through the link.

  1. The customer selects a product or service and chooses paying by card as the payment method.
  2. The customer enters data - first name, surname, card number, expiry date and security code (CVV/CVC).
  3. After online verification of card details the customer is redirected to the 3D Secure verification page to confirm the cardholder’s identity.
  4. After successful verification, money for the payment is reserved in the cardholder’s account and the company receives transaction confirmation.
  5. Money is credited to the company’s account, usually the next day.

Bank Link is a fast and convenient solution for real-time payment processing. The Bank Link service allows you to accept payments as well as identify the customer – you may choose to use these possibilities together or separately. It simplifies the process between the merchant and the bank, enabling to pay for purchases quickly and securely in e-shops via online banking facilities of Swedbank, SEB and LHV.

  • The customer pays for the purchase immediately, through a pre-filled internet bank payment order.
  • The bank will immediately notify you of successful payments – you do not have to wait and look for payment confirmations in account statements and will be able to fulfil customer orders faster.
  • If payment will be made from Bank Link of Swedbank, SEB or LHV, money will be credited to the company’s account immediately.
  1. The customer selects a product or service and chooses one Bank Link – that of Swedbank, SEB or LHV – as the payment method.
  2. Payment details are sent to the bank in the course of automatic data exchange.
  3. The customer is redirected to the pre-filled payment order in the internet bank or the mobile app.
  4. The company is notified of the transaction and money for the payment is transferred within seconds.

Servicing payment cards (for merchants)

Effective as of 13.07.2020
Commission fee on the transaction amount as agreed
smart terminal transaction 1.45%
Fee for a technical device Minimum rental period for terminal is 3 months. If the terminal rental is terminated before the minimum rental period, the Bank shall have the right to debit the early return fee of terminal.
rent of a payment terminal in month
stationary terminal VAT at the rate of 20% will be added to the price. 12,50 €
mobile terminal VAT at the rate of 20% will be added to the price. 19,17 €
stationary, mobile terminal VAT at the rate of 20% will be added to the price. 15,83 €
stationary terminal with bluetooth connection VAT at the rate of 20% will be added to the price. 15,83 €
installation of terminal within 2 banking days The price is inclusive of VAT at the rate of 20%. 100 €
installation of terminal starting from agreement signing witin 5 banking days free of charge
replacement of card payment terminal at the client’s request The price is inclusive of VAT at the rate of 20%. 25 €
penalty for failure to return payment terminal on time cost of terminal according to certificate
Fee for amendment of payment card service contract 15 €
Early return fee of terminal equal to the sum of rental fees still payable for that moment
Smart terminal purchase fee (Seller: Hansab AS) VAT at the rate of 20% will be added to the price. 104 €

Bank link

Subscription 65 €
Fee for amendment of agreement 15 €
Transaction fee
Payment initiation from Swedbank 1% of the purchase price, no less than 0,13€, but no more than per transaction 3,20 €
Payments initiation from other financial institutions 0,85% of the purchase price, no less than 0,10 €, but no more than per transaction 2,60 €
Authentication fee VAT at the rate of 20% will be added to the price. 0,11 €

Swedbank Payment Portal

”Package 1”
Bank Link, commission fee on the transaction amount as agreed
Payment card service on the Internet, commission fee on the transaction amount as agreed
Transaction processing fee:
payment card service on the Internet, Swedbank Estonia Bank Link, domestic Bank Links VAT at the rate of 20% will be added to the price. 0,10 €
Monthly fee VAT at the rate of 20% will be added to the price. 25 €
Integration setup fee VAT at the rate of 20% will be added to the price. 50 €
Fee for amendment of agreement 15 €
”Package 2”
Bank Link, commission fee on the transaction amount as agreed
Payment card service on the Internet, commission fee on the transaction amount as agreed
Transaction processing fee:
payment card service on the Internet, Swedbank Estonia Bank Link, domestic Bank Links VAT at the rate of 20% will be added to the price. 0,10 €
Monthly fee VAT at the rate of 20% will be added to the price. 50 €
Integration setup fee VAT at the rate of 20% will be added to the price. 50 €
Fee for amendment of agreement 15 €

E-commerce payments platform

Subscription free of charge
Monthly fee VAT at the rate of 20% will be added to the price. 10 €
Commission fee on the transaction as agreed
Fee for amendment of agreement 15 €

Reports to be ordered - Shopper Profile Report VAT at the rate of 20% will be added to the price.

Basic 105 €
Standard 625 €
Detailed 1300 €

E-invoice

E-invoice sending service VAT at the rate of 20% will be added to the price.
subscription 30 €
amendment 10 €
subscription to domestic e-invoice service The fee will be calculated for each e-invoice sending registration application sent to bank, who is member in crossusage system. 8 €
The fee for sending a e-invoice (per invoice sent) VAT at the rate of 20% will be added to the price.
The monthly fee for e-invoices sent through Swedbank Gateway or the Operator Channel is calculated on the basis of e-invoices sent during the previous month.
intra-bank invoice 0,19 €
domestic invoice 0,50 €
e-invoice credit note free of charge
printout and posting of one invoice of one page 0,58 €
printout of each following page of the invoice 0,11 €
Implementation of the company’s design template in the Swedbank Internet bank VAT at the rate of 20% will be added to the price.
the first implementation 32 €
each subsequent change of the template 28 €
Agreement about reports (based on e-invoice agreement) VAT at the rate of 20% will be added to the price.
e-invoice standing order agreements report fee 9,50€/ month
e-invoice standing order agreements payments report fee 9,50€/ month

How do card transactions work?

In this video, you will find out about:

  • the card ecosystem and authorization flow;
  • possible transaction types.

How to start accepting payment cards?

In this video, you will learn about:

  • available card acceptance solutions;
  • how to obtain the terminal and how to quickly set it up;
  • where to get technical support.

Online card acceptance

In this video, you will get information about:

  • what is online card acceptance;
  • what are the benefits of online acceptance;
  • how do online payments work;
  • what are the requirements for online merchant;
  • how can the risk be minimized in online environment.

What is chargeback?

In this video, you will get to know about the chargebacks – the process, timeframe, responsibilities, and solutions to avoid them.

What is card fraud?

This will explain the key things about fraud:

  • what to do in case of suspected fraud;
  • how to minimize it.

What a merchant needs to do to be compliant?

This video will explain:

  • what are the main responsibilities of the merchant
  • how to ensure compliance with rules of the international card organizations and the bank.

What is the PCI DSS?

With this video, you will understand:

  • what is the Payment Card Industry Data Security Standard (PCI DSS);
  • how card data can be stolen;
  • what are the consequences of the merchant not following the PCI DSS rules;
  • what can a merchant do to comply with the PCI DSS.

Payment Card Indrustry Security Standarts Council (PCI SSC) has been established by the leading international cards organisations Visa, MasterCard, American Express, Diners, Discovery, JCB. PCI SSC had been worked out as PCI DSS rules and documents to regulate and define card security principles and policies. Payment security guidance must be applied to all entities (including banks, merchants, payment processors) whitch store, process or transmit cardholder data. These rules set the technical and operational requirements for organizations accepting or processing payment transacton.

Please see the latest version of requirements and standards here

All merchants that store, process or transmit cardholder data must be PCI DSS compliant.

Card data and sensitive authentication data elements

How to be sure that you are compliant with PCI DSS requirements?

PCI DSS requirements and goals

The cardholder shall have the right to contest a transaction made with the MasterCard or Visa card. Such an appeal shall be settled as chargeback in accordance with the rules established by the international card organisations.

In case of chargeback, the merchant shall provide additional documents at the request of the bank in order to prove that the transaction took place in accordance with the requirements of the card organisations. If the merchant fails to do so or does not respond on time, the merchant shall be financially liable for the contested transaction.

The most common reasons for chargeback

Recommendations for the merchant to prevent possible chargeback

Please contact us by calling 631 2222 if you need a consultation or you wish to report a fraudulent situation. You can learn more about how to do your banking securely here.