Payment cards servicing

Accept card payments in your store or on the move!

  • Give more payment options to your customers.
  • Fast accepted payments settlement to your account.
  • Add additional card payment terminal to new outlet fully digitally.
  • Save on cash handling and be secure by not dealing with cash.
  • Start-ups can get a card payment terminal for 6 months at a 50% discount.
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Find the right terminal for your business

Smart terminal

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Stationary terminal

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Portable terminal

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Cash Register System

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Transaction volumes <30 /day 30+ /day 30+ /day 50+ /day
Point of sale location mobile or fixed location fixed location mobile or fixed location fixed location
Technical notes You will need additionally Android or iOS device with mobile internet Fixed or mobile internet connection required.
Integration with cash register system.		 Mobile internet connection required.
Terminal can be selected with bluetooth-connection.		 Cash Register System
Terminal price or renting fee Purchase fee 104 EUR + VAT Renting from Swedbank.
See price list		 Renting from Swedbank.
See price list		 Integrated solution provided directly by Swedbank certified service providers.
Transaction fee 1.45% per transaction Request proposal Request proposal Request proposal

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Accepting card payments in trading venues

It is a bank service enabling merchants to accept card payments for goods or services via payment terminal. Swedbank offers card payments solutions for most business sectors depending on their needs and point of sale specifics.
See how card payments work

  • Customers will not be limited by the amount of cash in their wallet.
  • Card payments are quick and convenient for you and your client.
  • Customers satisfied with preferred payment methods tend to come back.
  • Foreign tourists tend to pay by card.
  • Payment by card is not only popular, but also the fastest way to pay in the market.
  • Employees save time – more attention to the customer rather than to counting money and change.
  • Fast accepted payments settlement to your account.
  • Fewer human mistakes (unintentional or intentional) means lower risk of financial losses.
  • Cashless payments mean less worries about cash handling and storage.
  • Less cash in the till means lower risk of theft, fraud or counterfeit money.

Useful information

Terminals with the contactless payment feature allow shoppers to pay by:

  • contactless cards;
  • Android smart devices;
  • Apple smart devices;
  • smartwatches and other payment wearables.

Follow instructions on the terminal – identity check via PIN code may be asked.

To also make your customers aware of the payment options you offer, put up Apple Pay and contactless payment stickers at your retail outlets. That way your customers will know that contactless payments are available here.

How to accept contactless payments?

The contactless payment functionality is already available in your terminal, regardless of whether the terminal is rented from Swedbank or other provider of this service.

You will appreciate

  • Faster customer service. Thanks to contactless payments, daily purchases will be even faster and more convenient, while at the same time - as secure as purchases with PIN code entry.
  • Increased satisfaction. The contactless payment option will be appreciated by your customers, especially those who prefer easy and fast ways to pay.
  • Less terminal hardware breakdowns.

Serve more customers by accepting payment cards from UnionPay.

UnionPay is an association of bank card industry in China and the largest card payment organisation in the world in terms of the number of cards issued. Over 7 billion cards are issued in over 49 countries and regions, among which 100 million are issued outside mainland China. UnionPay cooperates with over 1,800 institutions worldwide and UnionPay cards are accepted in over 170 countries and regions, covering 51 million merchants.

From 1 January 2019, acceptance of these cards will be activated in all your POS terminals automatically – all you need to do is to prominently display the Point of Sale materials (card scheme logo stickers provided by Swedbank) at the entrance to the shop and by the cash register.

Swedbank provides services related to American Express card transactions on the basis of a cooperation agreement with American Express.

Accepting payments with American Express cards brings a range of benefits to your business, giving you access to their loyal high spending cardholders who often actively seek out merchants accepting American.

Card programme members are attracted to the wide range of rewards, benefits and superior customer service offered by American Express branded products and include both consumer and business clients.

How to apply?

  • Submit a request for American Express card service. We will then contact you to agree on the terms and sign the agreement.
  • The agreement will be activated after the compliance check by American Express has been finalised with positive results.
  • NB! The Legal Person Questionnaire for the company data needs to be renewed in the internet bank on the date of signing the American Express Card Acceptance Agreement.
  • American Express Card Acceptance Agreement will be signed separately for each point of sale.

In order to start accepting card payments you have to:

  1. Choose the terminal type
  2. Apply for the agreement and we will contact you to finalize agreement preparation and conditions.
  3. Sign agreements via Swedbank Internet Bank.
  4. After signing the agreement, the service is activated in bank systems and terminals installed/activated within 5 business days.
  • We provide payment cards servicing service for the legal entities and sole traders registered in European Union Member State and sole traders who have a current account in Swedbank.
  • There are prohibited Activity areas when agreement cannot be concluded.
  • Agreement can be signed by representative person or person having power of attorney.
  • Agreement will be activated if compliance check performed by the bank is positive.

If you have an active Payment Cards Service Agreement, you can add additional outlet fully digitally.

  1. Click “Add new outlet” button at the top of this page.
  2. Fill in all required fields about your point of sale and choose the terminal type.
  3. Sign the Annex to the Payment Cards Service Agreement and, if necessary, the Terminal Rental Agreement digitally. In case you rent a terminal from us, you need to sign the annex and the rental agreement. If you have your own terminal or other solution, you need to sign the annex only.
  4. After signing the annex, if all the entered data is correct, the service will be activated within three business days and the service provider will contact you to agree on the time of installation of the terminal.
The annex and the rental agreement can be signed by the company’s legal representative who has the sole right of representation according to the Commercial Register with Smart-ID, Mobile-ID or ID card.

Start-ups can get a payment terminal for 6 months at a 50% discount

We help all start-ups take off! We offer the opportunity to rent a payment terminal for 6 months at a 50% discount from the price list.

Read more about start-up discounts

Servicing payment cards (for merchants)

Effective as of 13.07.2020
Commission fee on the transaction amount as agreed
smart terminal transaction 1.45%
Fee for a technical device Minimum rental period for terminal is 3 months. If the terminal rental is terminated before the minimum rental period, the Bank shall have the right to debit the early return fee of terminal.
rent of a payment terminal in month
stationary terminal VAT at the rate of 20% will be added to the price. 12,50 €
mobile terminal VAT at the rate of 20% will be added to the price. 19,17 €
stationary, mobile terminal VAT at the rate of 20% will be added to the price. 15,83 €
stationary terminal with bluetooth connection VAT at the rate of 20% will be added to the price. 15,83 €
installation of terminal within 2 banking days The price is inclusive of VAT at the rate of 20%. 100 €
installation of terminal starting from agreement signing witin 5 banking days free of charge
replacement of card payment terminal at the client’s request The price is inclusive of VAT at the rate of 20%. 25 €
penalty for failure to return payment terminal on time cost of terminal according to certificate
Fee for amendment of payment card service contract 15 €
Early return fee of terminal equal to the sum of rental fees still payable for that moment
Smart terminal purchase fee (Seller: Hansab AS) VAT at the rate of 20% will be added to the price. 104 €

Bank link
Subscription 65 €
Fee for amendment of agreement 15 €
Transaction fee
Payment initiation from Swedbank 1% of the purchase price, no less than 0,13€, but no more than per transaction 3,20 €
Payments initiation from other financial institutions 0,85% of the purchase price, no less than 0,10 €, but no more than per transaction 2,60 €
Authentication fee VAT at the rate of 20% will be added to the price. 0,11 €

Swedbank Payment Portal
”Package 1”
Bank Link, commission fee on the transaction amount as agreed
Payment card service on the Internet, commission fee on the transaction amount as agreed
Transaction processing fee:
payment card service on the Internet, Swedbank Estonia Bank Link, domestic Bank Links VAT at the rate of 20% will be added to the price. 0,10 €
Monthly fee VAT at the rate of 20% will be added to the price. 25 €
Integration setup fee VAT at the rate of 20% will be added to the price. 50 €
Fee for amendment of agreement 15 €
”Package 2”
Bank Link, commission fee on the transaction amount as agreed
Payment card service on the Internet, commission fee on the transaction amount as agreed
Transaction processing fee:
payment card service on the Internet, Swedbank Estonia Bank Link, domestic Bank Links VAT at the rate of 20% will be added to the price. 0,10 €
Monthly fee VAT at the rate of 20% will be added to the price. 50 €
Integration setup fee VAT at the rate of 20% will be added to the price. 50 €
Fee for amendment of agreement 15 €

E-commerce payments platform
Subscription free of charge
Monthly fee VAT at the rate of 20% will be added to the price. 10 €
Commission fee on the transaction as agreed
Fee for amendment of agreement 15 €

Reports to be ordered - Shopper Profile Report VAT at the rate of 20% will be added to the price.

Basic 105 €
Standard 625 €
Detailed 1300 €

E-invoice
E-invoice sending service VAT at the rate of 20% will be added to the price.
subscription 30 €
amendment 10 €
subscription to domestic e-invoice service The fee will be calculated for each e-invoice sending registration application sent to bank, who is member in crossusage system. 8 €
The fee for sending a e-invoice (per invoice sent) VAT at the rate of 20% will be added to the price.
The monthly fee for e-invoices sent through Swedbank Gateway or the Operator Channel is calculated on the basis of e-invoices sent during the previous month.
intra-bank invoice 0,19 €
domestic invoice 0,50 €
e-invoice credit note free of charge
printout and posting of one invoice of one page 0,58 €
printout of each following page of the invoice 0,11 €
Implementation of the company’s design template in the Swedbank Internet bank VAT at the rate of 20% will be added to the price.
the first implementation 32 €
each subsequent change of the template 28 €
Agreement about reports (based on e-invoice agreement) VAT at the rate of 20% will be added to the price.
e-invoice standing order agreements report fee 9,50€/ month
e-invoice standing order agreements payments report fee 9,50€/ month

What is a smart terminal?

Small-sized and convenient portable smart terminal is operated through a smart phone or tablet PC and can accept both traditional payment cards and contactless payments. Ideal in case of small volumes or infrequent transactions, mobile or fixed trading venues’ location.

  • The merchant will own the terminal.
  • No monthly rental fees are applied.
  • Recommended having less than 30 transactions per day.
  • Accepts contactless payments.
  • Operates with latest Android / iOS operating system for smart phone and tablet.
  • Very small and light, therefore, convenient to carry.
  • Easy to start using it - you will make installation by yourself.
  • Paperless – receipts are sent via email or by SMS.
  • Smart terminal purchase fee 104€ + VAT.
How to start using smart terminal?
  1. Apply and conclude the agreement.
  2. Order the smart terminal from the Hansab and get it to your address.
  3. Receive the smart terminal and read its User Manual.
  4. Download the Swedbank and smart device apps.
  5. Install and activate terminal in your device.
  6. Start accepting card payments

Swedbank app

AppStore GooglePlay

Swedbank smart terminal app

AppStore GooglePlay

What is a stationary terminal?

  • Intended for small and medium-sized businesses.
  • Mostly suitable when having permanent trading places.
  • Power supply and Internet access are required (can be either fixed or mobile internet).
  • Equipped with a pin pad for the convenience of both customers and the merchant.
  • If there is no fixed internet connection in point of sale, then You can also choose a stationary terminal with mobile connectivity.
  • Terminal with a fixed internet connection has possibility to be connected with the Cash register system – increases speed of payment and there is no need for manual input which reduces mistakes. Check with your service provider.
  • Monthly rental fee is applied. See the price list.
How to start using Stationary terminal?

What is a portable terminal?

  • Intended for small and medium-sized businesses.
  • Suitable when having fixed or mobile point of sale.
  • It has battery, so you can bring it to your customer for the payment.
  • Mobile internet access is required (Swedbank rented terminals are already equipped with needed connection).
  • Terminal can be chosen with bluetooth connection, that needs a fixed internet connection and it communicates with its base station via a bluetooth connection. Can be connect with the cash register system.
  • Monthly rental fee is applied. See the price list.
How to start using portable terminal?

Cash Register System & Integration

Ideal solution for companies with medium or large transaction volumes, fixed point of sale or self-service solutions.

  • Intended for medium or large businesses.
  • Suitable when having fixed point of sale.
  • Increased speed of payment and reduced mistakes as there is no need for manual input of payment amount which is transmitted directly from the cash register system to the terminal.
  • Should be certified by Swedbank – check with your selected cash register system
  • Terminal integration: payment terminal is connected to cash register system; installation and service is provided by our partners technicians and cash register system service provider.
  • Cash Register System solution: no terminal related fees by Swedbank. Integrated solution provided directly by Swedbank certified Cash Register System service provider.
How to start using integrations?
  1. Contact your Cash Register System provider to check if they have integrated solution that is certified by Swedbank and in which conditions they can provide the solution;
  2. Sign Acquiring agreements via Swedbank Internet bank.
  3. Bank will activate Acquiring service and will send needed data to activate integration;
  4. Terminal integration: our partners technicians will install the terminal in your outlet and Cash Register System will activate integrated solution;
  5. Cash Register System solution: Cash Register System service provider will install and activate solution in your outlet.
  6. Start accepting card payments.

How do card transactions work?

In this video, you will find out about:

  • the card ecosystem and authorization flow;
  • possible transaction types;

How to start accepting payment cards?

In this video, you will learn about:

  • available card acceptance solutions;
  • how to obtain the terminal and how to quickly set it up;
  • where to get technical support.

Online card acceptance

In this video, you will get information about:

  • what is online card acceptance;
  • what are the benefits of online acceptance;
  • how do online payments work;
  • what are the requirements for online merchant;
  • how can the risk be minimized in online environment.

What is chargeback?

In this video, you will get to know about the chargebacks – the process, timeframe, responsibilities, and solutions to avoid them.

What is card fraud?

This will explain the key things about fraud:

  • what to do in case of suspected fraud;
  • how to minimize it.

What a merchant needs to do to be compliant?

This video will explain:

  • what are the main responsibilities of the merchant
  • how to ensure compliance with rules of the international card organizations and the bank.

What is the PCI DSS?

With this video, you will understand:

  • what is the Payment Card Industry Data Security Standard (PCI DSS);
  • how card data can be stolen;
  • what are the consequences of the merchant not following the PCI DSS rules;
  • what can a merchant do to comply with the PCI DSS.

Payment Card Indrustry Security Standarts Council (PCI SSC) has been established by the leading international cards organisations Visa, MC, Amex, Diners, Discovery, JCB. PCI SSC had been worked out as PCI DSS rules and documents to regulate and define card security principles and policies. Payment security guidance must be applied to all entities (including banks, merchants, payment processors) whitch store, process or transmit cardholder data. These rules set the technical and operational requirements for organizations accepting or processing payment transacton.

Please see the latest version of requirements and standards here

All merchants that store, process or transmit cardholder data must be PCI DSS compliant.

Card data and sensitive authentication data elements:

Data Element Storage Permitted Render Stored Data Unreadable
Cardholder Data
Primary Account Number (PAN) Yes Yes Standard requires that the PAN must be rendered unreadable
Cardholder Name Yes No
Service Code Yes No
Expiration Date Yes No
Sensitive Authentication Data Sensitive authentication data must not be stored after authorisation, (even if encrypted)
Full Track Data Full track data from the magnetic stripe, equivalent data on the chip, or elsewhere No Prohibited
CVV2/CVC2 The three or four-digit value printed on the front or back of a payment card No Prohibited
PIN/PIN Block Personal Identification Number entered by cardholder during a transaction, and/or encrypted PIN block present within the transaction message No Prohibited

How to be sure that you are compliant with PCI DSS requirements?

Bank informs merchants once per year what kind of action must be taken to comply with PCI DSS . Requirements are presented in the table in below.

Merchants are categorized into 4 levels based on the annual number of card payment transaction by one card brand (i.e., MC, VISA, Amex etc.). Level 1- Level 3 merchants are required to report their compliance status and Level 4 merchants are required to report filled SAQ directly to their acquiring bank.

Merchant level Merchants transaction criteria Required actions from merchants Frequency
Level 1 Merchants with 6 million and more annual transactions in total for Mastercard or VISA External security audit made by Qualified Security Assessor(QSA) once per year
Network Scan conducted by an Approved Scanning Vendor (ASV) or Qualified Security Assessor (QSA) once per quarter
Level 2 Merchants with 1 to 6 million annual transactions in total by Mastercard or VISA QSA or Internal Security Assessor (ISA) Level 2 merchants who choose to complete an annual self-assessment questionnaire must ensure that staff engaged in the self-assessment attend PCI SSC ISA training and pass the associated accreditation program annually in order to continue the option of self-assessment for compliance validation. Alternatively, Level 2 merchants, at their own discretion, must complete an annual onsite assessment conducted by a PCI SSC approved Qualified Security Assessor (QSA) rather than complete an annual self-assessment questionnaire. once per year
Network Scan conducted by an Approved Scanning Vendor (ASV) or Qualified Security Assessor (QSA) once per quarter
Level 3 E-commerce merchants with 20 000 to 1 million annual transactions in total by Mastercard or VISA Completing annual self-assessment (SAQ) form required by the bank once per year
Network Scan conducted by an Approved Scanning Vendor (ASV) or Qualified Security Assessor (QSA) once per quarter
Level 4 All other merchants Annual self-assessment (SAQ) at merchant discretion Recommended once per quarter
Network Scan conducted by an Approved Scanning Vendor (ASV) or Qualified Security Assessor (QSA) Recommended once per year

Keep in mind, that you’ll need to perform:

  • Security audit, that is made by a certified auditor acting as Qualified Security Assessor (QSA) at the legal entities, who are presented on the PCI DSS official web-site.
  • Scanning of the network, that is made by a qualified net scanning vendor acting as Approved Scanning Vendor (ASV) or Qualified Security Assessor (QSA). ASV can conduct a scanning procedure for physical and online merchants but have no rights to perform an annual audits.
  • Internal audit, during which questions in SAQ (Self Assessment Questionnaire) have to be answered. The questionnaire content depends on technical solution.

PCI DSS requirements and goals

The 12 requirements and goals in the table below will help you to understand what important actions must be performed to be compliant wiht PCI DSS rules.

Goals PCI DSS Requirements
Build and maintain a secure network and system 1. Install and maintain a firewall configuration to protect cardholder data.
2. Do not use vendor-supplied defaults for system passwords and other security parameters.
Protect cardholder data 3. Protect the stored cardholder data.
4. Encrypt transmission of cardholder data across open public networks.
Maintain a vulnerability managemenet program 5. Protect all systems against malware and regularly update anti-virus software or programs.
6. Develop and maintain secure systems and applications.
Implement strong access control measures 7. Restrict access to cardholder data under business need-to-know.
8. Identify and authenticate access to system components.
9. Restrict physical access to cardholder data.
Regularly monitor and test networks 10. Track and monitor all access to network resources and cardholder data.
11. Test security systems and processes on a regular basis.
Maintain an information security policy 12. Maintain a policy that addresses information security for all personnel.

For more information please visit https://www.pcisecuritystandards.org/

Please contact us by calling 631 2222 if you need a consultation or you wish to report a fraudulent situation. You can learn more about how to do your banking securely here.