Accessibility

Our Accessibility Statement

Our aim is and has always been to offer services that are accessible to everyone. Our accessibility statement outlines our approach and ambitions.

At Swedbank we are committed to making our website and mobile application accessible. By that we mean website and mobile application content, from Swedbank and it’s subsidiaries, the services of which are offered on our website and mobile application. Our accessibility principles are based on the European Union Accessibility Directive.

This accessibility statement applies to www.swedbank.ee and the mobile application Swedbank Estonia.

We are continuously improving user experience for everyone and applying the relevant accessibility standards. We want as many people as possible to be able to use our bank’s website and mobile application.

For example, that means you should be able to:

Change colours, contrast levels and fonts using browser or device settings
Zoom in up to 400% without the text spilling off the screen
Navigate most of the website using a keyboard or speech recognition software
Listen to most of the website content using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

Swedbank takes the following measures to ensure accessibility:

Include accessibility throughout our internal policies and processes.
Integrate accessibility into our procurement practices.
Provide continual accessibility training for our staff.
Assign clear accessibility goals and responsibilities.

We have also made our website and mobile application texts as simple as possible to understand.

We are providing descriptions and explanations of our services in the respective service pages on our website, as well as in terms and conditions of respective service and General conditions where they are relatable. In case you have any questions about the use of our services, don’t hesitate to ask us.

Compliance status

These website and mobile applications are mainly compliant with Annex I in the directive (EU) 2019/882.

Technical specifications

Accessibility of Swedbank’s digital solutions relies on the following technologies to work with particular combination of web browsers and any assistive technologies or plugins installed on your computer: HTML; WAI-ARIA; CSS and JavaScript.

These technologies are relied upon for conformance with the used accessibility standards.

Accessibility statement

This statement was prepared on 26 June 2025.

The method used to prepare the statement are internal quality insurance processes and third-party audits.

The statement was last reviewed on 26 June 2025.

Enforcement procedure

If after notifying us of an issue that prevents you from accessing content on our website you feel that you have not received a satisfactory response, you may contact Estonian Consumer Protection and Technical Regulatory Authority Republic of Estonia

For deaf or hard of hearing persons

If you are deaf, hard of hearing, or have a speech impairment, we provide services to help make your banking experience easier.

Learn more

For blind or visually impaired persons

We offer practical solutions to make banking services available for customers who are blind or have visual impairments.

Learn more

For persons with motor or dexterity impairment

We adopt our environment and services so that you can access our branches and use banking services.

Learn more

For persons with cognitive disorders

Every customer is important for us. Thus, we provide our services in a way that matches your needs and abilities. In our communication and documents, we use simple and user-friendly language, also known as B2 level language.

Learn more

Feedback and contact information

If you are unable to access content or a service, please contact us to be directed to an accessible alternative or to obtain the content in another format.

You can also write to us. In your bank message with the subject "Other", please include the following details:

platform you are using;
if you are using the bank website or mobile application;
your operating system and browser (e.g. Windows 11 + Chrome, or iOS + Safari);
assistive technologies you are using, if any (e.g. screen reader, high contrast settings, voice control);
describe your issue in details.

You can also submit your feedback by email: info@swedbank.ee.

We will respond to you within 15 days.

Accessibility

We want everyone to be able to use our services regardless of their abilities or special needs